Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Megan Wenzel

Dearborn,MI

Summary

I am seeking a new career opportunity where my passion, ethic, and team player mentality will have a positive impact on the company's success and my personal development. I am an Organized and dependable candidate successful at managing multiple priorities with a positive attitude—willing to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Customer Resolution Specialist II

DTE Energy
02.2022 - Current

Providing exceptional and knowledgeable customer service while working remotely and independently

  • Assisting customers with enrollment and clear explanation of payment plans available or refer to appropriate Low-income Agency Assistance
  • Handling billing inquiries, concerns, and disputes while delivering excellent problem-solving skills and maintaining positive customer relationships
  • Demonstrating adaptability by embracing new policies and procedures, managing constant change with ease meeting, and maintaining evolving metrics scores
  • Customer support for service activation, deactivation, and transfers, including compliance with existing balance procedures
  • Ensure precise submission of service orders and BPEMs to streamline the execution of tasks essential for meeting customer needs and expectations, while also prioritizing assignments requiring immediate attention.
  • Place appropriate outages accurately and efficiently generate emergency orders and communicate confirmation of emergency orders.

Account Specialist

Rock Connections, FOC of Quicken Loans
05.2017 - 01.2020
  • Outbound and inbound calling through online inquiries regarding refinancing or purchase
  • Maintaining exceptional client service and consistently verifying required data
  • Able to overcome client objections with the value of continuing with the process
  • Transferring clients to appropriate mortgage bankers
  • Multitasking efficiently and paying attention to specific detail
  • Received 4 awards plus promotion.

Release Classification Analyst

Livingston International
02.2015 - 05.2017
  • Supported truck and train shipments with technology hitting on time delivery dates
  • Tactfully recorded and provided accurate insight to status requests
  • Perfectly audited invoices to ensure full compliance with suppliers
  • Clearly communicated with customs to ensure every shipment passed inspection
  • Reliable awareness identified and corrected billing issues
  • Consistently applied organization to maintain reliable shipment documentation.

Education

Certificate - NCIS

Medical Billing/Coding Diploma, Everest Institute
Dearborn
06.2008

High School Diploma -

High School Diploma, Stevenson High School
Livonia, MI
06.2005

Associate of Applied Science - Radiologic Technology

Schoolcraft Community College
Livonia, MI
06.2026

Some College (No Degree) - Nursing

Henry Ford Community College
Dearborn, MI

Skills

  • Understands the importance of having integrity and avoiding shortcuts
  • Self-motivated with clear communication and keeping it simple and effective
  • Exhibiting attentiveness, efficiency, empathy, multitasking skills, knowledge, and time consciousness
  • Computer and software literate with ability to learn new systems quickly and adapt to new technology
  • A true believer in a positive mindset and attitude leads to the right outcome
  • True team player who realizes together we stand stronger as one than Individually
  • Makes the right decisions ethically and understands importance of honesty
  • Open to coaching and realizes you have to adapt and accept change to thrive
  • Types 40 wpm with proficiency in Microsoft Word, Power, Excel, Outlook, CRM, and Teams

References

  • Heather Bowman, Director of Communications, Rock Connections, Detroit, MI, 734-788-9225
  • Kent Wenzel, President's Club Banker, Quicken Loans, Detroit, MI, 313-622-4170
  • Lisa Herston, Disbursement Analyst, Title Source, Detroit, MI, 313-782-0520
  • Melissa Wiley, Customer Resolution Specialist II, DTE Energy, Taylor, MI, 313-410-8224

Timeline

Customer Resolution Specialist II

DTE Energy
02.2022 - Current

Account Specialist

Rock Connections, FOC of Quicken Loans
05.2017 - 01.2020

Release Classification Analyst

Livingston International
02.2015 - 05.2017

Certificate - NCIS

Medical Billing/Coding Diploma, Everest Institute

High School Diploma -

High School Diploma, Stevenson High School

Associate of Applied Science - Radiologic Technology

Schoolcraft Community College

Some College (No Degree) - Nursing

Henry Ford Community College
Megan Wenzel