Megan Wenzel

Providing exceptional and knowledgeable customer service while working remotely and independently

• Assisting customers with enrollment and clear explanation of payment plans available or refer to appropriate Low-income Agency Assistance
• Handling billing inquiries, concerns, and disputes while delivering excellent problem-solving skills and maintaining positive customer relationships
• Demonstrating adaptability by embracing new policies and procedures, managing constant change with ease meeting, and maintaining evolving metrics scores
• Customer support for service activation, deactivation, and transfers, including compliance with existing balance procedures
• Ensure precise submission of service orders and BPEMs to streamline the execution of tasks essential for meeting customer needs and expectations, while also prioritizing assignments requiring immediate attention.
• Place appropriate outages accurately and efficiently generate emergency orders and communicate confirmation of emergency orders.

• Outbound and inbound calling through online inquiries regarding refinancing or purchase
• Maintaining exceptional client service and consistently verifying required data
• Able to overcome client objections with the value of continuing with the process
• Transferring clients to appropriate mortgage bankers
• Multitasking efficiently and paying attention to specific detail
• Received 4 awards plus promotion.

• Supported truck and train shipments with technology hitting on time delivery dates
• Tactfully recorded and provided accurate insight to status requests
• Perfectly audited invoices to ensure full compliance with suppliers
• Clearly communicated with customs to ensure every shipment passed inspection
• Reliable awareness identified and corrected billing issues
• Consistently applied organization to maintain reliable shipment documentation.