Tiffany Johnson
Rosharon,TX
Summary
Professional with robust background in conflict resolution and customer service. Skilled in navigating complex issues, implementing solutions, and ensuring client satisfaction. Strong collaborator with focus on team synergy and adaptability to changing demands. Proven ability to communicate effectively, mediate disputes, and achieve results-driven outcomes.
Overview
12
12
years of professional experience
Work History
Remote Texas Works Data Resolution Specialist II
Health & Human Service
Houston, TX
12.2018 - 02.2026
- Evaluate and analyze data from multiple electronic sources to determine eligibility for benefits.
- Ensure compliance with state and federal regulations while processing applications.
- Utilize state eligibility systems and Microsoft Excel for data entry and analysis.
- Ensured data accuracy through regular audits and validation processes.
- Collaborated with IT to troubleshoot system issues affecting data integrity.
- Conducted root cause analysis on data errors, driving continuous improvement efforts.
- Contributed significantly towards maintaining the confidentiality, integrity, and security of sensitive organizational data through robust privacy policies implementation.
- Coordinated with cross-functional teams to reconcile discrepancies in data records.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
District Training Manager
Family Dollar
Houston, TX
05.2014 - 11.2018
- Facilitated onboarding sessions to enhance employee retention and engagement.
- Collaborated with management to align training initiatives with operational goals.
- Mentored new trainers, fostering a culture of continuous improvement in training delivery.
- Analyzed training needs and identified skill gaps across multiple stores.
- Developed and implemented training programs to enhance employee skills and performance.
- Collaborated with hiring managers to define job requirements and candidate profiles.
- Streamlined interview processes, enhancing candidate experience and efficiency.
- Utilized applicant tracking systems to manage candidate pipelines effectively.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
Education
Bachelor of Science - Data Analytics
Houston Community College
Houston, TX05-2028
Skills
- Clerical and Administrative Support
- Data Entry and Record-Keeping
- Policy and Procedure Compliance
- Customer Service and Support
- Scheduling and Task Coordination
- Mail and Documentation Handling
- Attention to Detail and Organization
- Recruiting and Training
- Account Reconciliation and Cash Handling
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- State Eligibility Systems
Timeline
Remote Texas Works Data Resolution Specialist II
Health & Human Service
12.2018 - 02.2026
District Training Manager
Family Dollar
05.2014 - 11.2018
Bachelor of Science - Data Analytics
Houston Community College