Kristin Baer
Bend
Summary
Dedicated Program Manager with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sr. Program Manager
Amazon.com Inc.
04.2022 - Current
Administered case management platform for Amazon HR call center operations. Facilitated onboarding processes to 1P platform while executing offboarding from 3P platform. Executed projects designed to support business needs and improve tool performance. Managed comprehensive project lifecycles, focusing on effective change management practices.
Program Manager
Amazon.com Inc.
08.2019 - 03.2022
Oversaw management of third party case management system for Amazon Global HR Call Center team, including enhancement request intake process, collaboration with business and tech stakeholders to prioritize initiatives, collection of business requirements, and execution of projects end to end.
HR Specialist
Amazon.com Inc.
12.2015 - 07.2019
Delivered HR guidance to associates on various inquiries and issues. Became Subject Matter Expert on projects such as new hire training development for HR call center advisors. Established a new work intake process to manage requests from other HR teams effectively. Led initiative to implement a tool enabling written communication with HR call center, expanding interaction channels.
Customer Service Manager
Elwood Staffing
04.2012 - 12.2015
Managed three branches in greater Seattle area as Customer Service Manager. Conducted interviews and hired candidates to fulfill various roles for client companies. Vetted applicants to ensure optimal employee placement with clients. Maintained strong client relationships to align employee skills with company needs.
Guest Experience Manager
Aramark-Lake Powell Resorts & Marina’s
04.2008 - 03.2012
Oversaw operations of Bullfrog Boat Rental office, including recruitment and training of seasonal staff. Created comprehensive training resources for 18 Boat Rental Office Agents and 100 dock personnel at Lake Powell Resorts & Marina. Implemented Guest Appreciation program to enhance customer experience at North Lake Boat Rentals.
Pathways to Leadership Manager
Aramark - Phoenix Convention Center
02.2009 - 05.2009
- Position Held: Pathways to Leadership Manager, 3 month Manger in Training Program
Education
B.A. - Recreation and Leisure Management, Emphasis in Travel and Tourism
Western Washington University
Bellingham, WA12-2008
Skills
- Complex Problem-solving
- Change management
- Project Management
- Training and mentoring
- Risk management
- Relationship management
- Deployment plans
- Requirements gathering
- Issue resolution
- Implementation planning
Accomplishments
- Managed case management system transition for 3000+ users, enabling company to deprecate use of third party system.
- Identified and resolved case hand off issue due to manual transfer selection which led to development of automated hand off process between 3 business teams.
- Increased revenue growth 17% year over year and achieved 29% Gross Profit growth in the Elwood Staffing Kent branch.
Certification
Obtained Certified Staffing Professional certification from the American Staffing Association.
Timeline
Sr. Program Manager
Amazon.com Inc.
04.2022 - Current
Program Manager
Amazon.com Inc.
08.2019 - 03.2022
HR Specialist
Amazon.com Inc.
12.2015 - 07.2019
Customer Service Manager
Elwood Staffing
04.2012 - 12.2015
Pathways to Leadership Manager
Aramark - Phoenix Convention Center
02.2009 - 05.2009
Guest Experience Manager
Aramark-Lake Powell Resorts & Marina’s
04.2008 - 03.2012
B.A. - Recreation and Leisure Management, Emphasis in Travel and Tourism
Western Washington University