Kristin Bertolasio
Summary
Dedicated professional with extensive experience at York County Children, Youth and Families; skilled in crisis intervention and advocacy. Proven ability to assess and evaluate complex cases, ensuring child safety and family reunification. Strong communicator with a commitment to empathy and cultural competence, effectively collaborating with multidisciplinary teams to achieve positive outcomes.
Overview
5
5
years of professional experience
Work History
Screening Case Worker
York County Children, Youth and Families
07.2020 - 07.2022
- Responded to incoming calls on the county level child abuse and neglect hotline, providing a compassionate and professional presence for concerned callers.
- Assessed the severity and immediacy of reported abuse and/or neglect cases through detailed information gathering and risk evaluation.
- Determined appropriate course of action including the necessity of assigning caseworker for further investigation and intervention.
- Documented case detailed accurately and maintained confidentiality in accordance with privacy laws and agency policies.
- Collaborated with multidisciplinary teams to ensure timely and effective response to child abuse reports.
- Provided crisis intervention and support to callers in distress, ensuring safety and appropriate resource referral.
Case Worker (investigator)
York County Children, Youth and Families
04.2019 - 07.2020
- Conducted comprehensive investigations into reports of child abuse and neglect, evaluating the safety and well-being of children involved.
- Collected evidence, interviewed children, parents and witnesses alongside law enforcement to gather vital information relevant to each case.
- Assessed risks and determined appropriate intervention strategies to protect at-risk children from harm.
- Collaborated with law enforcement, medical professionals, and community organizations to coordinate investigations and services.
- Documented findings thoroughly and prepared reports for case management and legal proceedings.
- Ensured compliance with state and federal laws, agency policies, and confidentiality requirements throughout the investigative process.
- Provided support and resources to families to promote child safety and family reunification when appropriate.
- Maintained detailed case records and reports, ensuring accuracy and timeliness in case closure and follow up.
Case Manager
Sarasota Safe Children's Coalition
08.2017 - 02.2019
- Worked closely with parents whose children had been removed due to abuse and/or neglect, supporting them through the reunification process.
- Developed and implemented individualized service plans aimed at addressing barriers to reunification, including substance abuse, domestic violence, mental health, anger management, financial barriers etc.
- Coordinated and monitored services such as drug testing, drug counseling, mental health support and counseling, parenting classed and therapeutic interventions.
- Maintained regular contact with service providers to ensure client compliance and progress.
- Conducted comprehensive assessments and documented family progress, setbacks, and readiness for reunification.
- Provided detailed case reports and recommendations to the court regarding parental progress, risk, and the appropriateness of reunification. When appropriate assisted attorneys in writing petition to terminate parental rights.
- Participated in court hearings, team meetings, and case reviews as key representative of the family's service progress.
Education
Bachelor of Science - Social Work
Shippensburg University of Pennsylvania
Shippensburg, PA05-2017
Skills
- Empathy and compassion
- Communication
- Active listening
- Cultural competence and humility
- Patience and resilience
- Boundary setting
- Critical thinking and problem solving
- Crisis intervention
- Advocacy
- Assessment and evaluation
- Documentation and record keeping
- Digital literacy; ability to use software and technologies
Timeline
Screening Case Worker
York County Children, Youth and Families
07.2020 - 07.2022
Case Worker (investigator)
York County Children, Youth and Families
04.2019 - 07.2020
Case Manager
Sarasota Safe Children's Coalition
08.2017 - 02.2019
Bachelor of Science - Social Work
Shippensburg University of Pennsylvania
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