Rebecca Tuffour
Worcester,MA
Summary
Experienced and compassionate case worker with over 12 years of providing direct support to individuals and families from all walks of life. I have a strong background in social services and take pride in helping people access the resources they need to improve their lives. I’m now seeking a position as a SNAP Caseworker where I can continue making a positive impact by guiding clients through the application process, explaining benefits, and ensuring they receive the support they’re eligible for. I’m confident working both in-person and over the phone, handling questions, resolving issues, and providing clear, respectful guidance. I’m highly organized, dependable, and skilled at managing paperwork, data entry, and maintaining accurate records. I adapt well in fast-paced environments and always keep client needs at the center of my work. I bring strong communication, time management, and problem-solving skills to every role. I’m a team player who’s easy to work with, and I’m known for being patient, understanding, and committed to getting things done right.
Overview
10
10
years of professional experience
Work History
Case Worker
Fallon Health Insurance
Worcester, USA
09.2020 - Current
- Assist clients in accessing essential services, including housing assistance, healthcare, employment support, and education.
- Conduct thorough assessments of clients’ social, emotional, and financial needs through interviews, observation, and records review.
- Develop and implement individualized service plans, collaborating with clients to set goals and identify interventions.
- Monitor client progress, providing ongoing counseling, advocacy, and resource coordination.
- Maintain accurate case documentation, ensuring confidentiality and compliance with state and federal regulations.
- Coordinate with community partners, agencies, and providers to deliver holistic care and services.
- Utilize crisis intervention strategies to address emergencies and provide immediate support.
- Interpret and apply eligibility criteria and policies related to public assistance and healthcare programs.
- Deliver exceptional customer service via telephone and face-to-face interactions, advocating for clients and resolving issues promptly.
- Recognized for cultural sensitivity, attention to detail, and effectiveness in high-pressure environments.
- Demonstrated ability to manage multiple cases by effectively prioritizing and organizing workload.
- Strong understanding of relevant laws, regulations, policies, and procedures, with the ability to apply them accurately in case management.
- Experienced in collecting and evaluating information through client interviews, observation, and review of records.
- Excellent communication skills, both written and verbal, with the ability to maintain clear, accurate documentation and handle confidential information appropriately.
- Skilled in analyzing client needs, making informed decisions, and providing appropriate recommendations or referrals.
- Ability to work collaboratively within a team and build positive relationships with clients, colleagues, and community partners.
- Culturally competent, with the ability to work effectively with individuals from diverse backgrounds while demonstrating empathy and professionalism.
- Able to remain calm and effective in stressful or crisis situations.
- Comfortable working in challenging environments and adapting to changing conditions.
- Proficient in computer systems and case management applications.
- Bilingual or multilingual abilities are an asset.
Case Manager
Open Sky Community Services
Worcester, USA
11.2019 - 09.2021
- Managed client caseloads, developing service plans and supporting progress toward personal and health-related goals.
- Provided crisis intervention, clinical guidance, and emotional support to individuals with complex needs.
- Led case coordination efforts, collaborating with interdisciplinary teams and outside service providers.
- Assisted clients in navigating healthcare and social service systems, advocating for access and informed decision-making.
- Handled case documentation and ensured compliance with state and agency regulations.
- Collaborated with healthcare professionals and public agencies to connect clients with resources.
- Contributed to problem-solving sessions to improve contact tracing strategies.
- Demonstrated adaptability and up-to-date knowledge of evolving public health guidelines.
Assistant Program Supervisor
Alternatives Unlimited
Worcester, USA
07.2016 - 06.2019
- Supervised and supported a care management team, leading weekly staff meetings and providing training.
- Oversaw program operations, budget planning, and the implementation of structured routines in a therapeutic environment.
- Developed individualized rehabilitation plans and monitored participant progress.
- Facilitated transitions in care by coordinating housing and support placements.
- Ensured billing accuracy, documentation compliance, and program accountability.
Education
Associate Degree - Business Science
Quinsigamond Community College
Worcester, MABachelor’s - business science
Vision University
Skills
- Client Needs Assessment
- Case Management
- Administration and Management
- Data Entry & Recordkeeping
- Service referral
- Crisis response
- Confidentiality
- Microsoft Office
- Strong Written & Verbal Communication
- Active Listening
- Conflict Resolution
- Multitasking in Fast-Paced Environments
- Problem Solving & Critical Thinking
- Scheduling
- Time Management & Organization
- Empathy and Compassion
- Bilingual
- Referral coordination
- Customer Service
- Cultural Competence
- Crisis Intervention
- Policy & Procedure Compliance
- Positive Attitude
- Client Empowerment & Advocacy
Timeline
Case Worker
Fallon Health Insurance
09.2020 - Current
Case Manager
Open Sky Community Services
11.2019 - 09.2021
Assistant Program Supervisor
Alternatives Unlimited
07.2016 - 06.2019
Associate Degree - Business Science
Quinsigamond Community College
Bachelor’s - business science
Vision University