Kristin Bonnell
Kuttawa,Kentucky
Summary
Adept at enhancing customer experiences and ensuring safety, I leveraged my expertise in POS systems and conflict resolution at Avenue 550. My background spans retail, education, and lifeguarding, highlighting my reliability and empathy. Achievements include boosting customer satisfaction and maintaining high safety standards, underscoring my multifaceted skill set and dedication to excellence.
Overview
15
15
years of professional experience
Work History
Retail Worker
Avenue 550
10.2020 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Answered questions about store policies and addressed customer concerns.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
Daycare Teacher
Rivers Bend Retirement Community
09.2013 - 06.2018
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Gathered materials and resources to prepare for lessons and activities.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Fostered critical thinking skills in daycare students through age-appropriate problem-solving exercises during circle time activities.
Lifeguard
Vinture River Water Park
05.2009 - 07.2013
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Responded to patron incidents in professional and timely manner.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Educated patrons on safety protocols and enforced safety rules.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Administered CPR and first-aid following best practices.
- Prevented accidents through regular equipment inspections and maintenance.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Inspected pools and pools areas for adherence to safety protocols.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Recorded daily activity logs and incident reports for tracking purposes.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Entered water immediately to pull struggling swimmers to safety.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
Education
High School Diploma -
Lyon County High School
Eddyville, KY05.2013
Skills
- Patience and Empathy
- Reliability and punctuality
- Store Cleaning
- Cash Handling Accuracy
- Store maintenance
- Professional Appearance
- Stock replenishment
- Display Maintenance
- Merchandise Display
- Product Knowledge Expertise
- Shipment Receiving
- Loss Prevention
- Order Processing
- Sales proficiency
- Sales Promotion
- Customer Assistance
- Cash Register Operation
- Complex Problem-Solving
- POS Systems
- Conflict resolution techniques
- Friendly and Helpful
- Customer Service
- Reliable and Responsible
- Attention to Detail
- Creative Thinking
- Positive Customer Engagement
- Flexible Hours
- Decision-Making
- Cash Handling
- Goal-Driven
- Ability to Lift 40 pounds
- Item Ticketing and Pricing
- Meeting Sales Goals
- Product Demonstrations
- Gift Wrapping
- Security Practices
- Dressing Room Assistance
- Fast learner
- Eager to try new opportunities
Timeline
Retail Worker
Avenue 550
10.2020 - Current
Daycare Teacher
Rivers Bend Retirement Community
09.2013 - 06.2018
Lifeguard
Vinture River Water Park
05.2009 - 07.2013
High School Diploma -
Lyon County High School
Similar Profiles
Anastasia CaputoAnastasia Caputo
Volunteer at 550 Biltmore WayVolunteer at 550 Biltmore Way
Theron HodgeTheron Hodge
Business Agent/Manager at Iron Worker Local 550Business Agent/Manager at Iron Worker Local 550
Emily GravesEmily Graves
Independent Contractor at Part 91 | Gulfstream 550Independent Contractor at Part 91 | Gulfstream 550