Kristin Brave
Rapid City,SD
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Compassionate Job Title with Number years of Type experience. Expert in Type treatments with dedication to specialized patient care. Proven history of taking initiative to provide Type treatments and employ Area of expertise knowledge.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Sunn Lounge RC
10.2022 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Front Desk Agent/Night Auditor
Country Inns & Suites
09.2022 - 11.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
Certified Nursing Assistant
Avantara North
10.2019 - 12.2019
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Housekeeper
Laquinta Inn&Suites LLCLa
03.2019 - 10.2019
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked linen and cycled towels and sheets in full-service hotel-based spa.
- Responded to requests from patrons for linens and toiletries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
- Operated electronic backpack vacuums and floor sweepers.
Front Desk Agent
Home2 Suites By Hilton Hotel
12.2018 - 03.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used internal software to process reservations, check-ins and check-outs.
- Answered customer telephone calls promptly and appropriately handled needs.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees and payments.
- Assisted at front desk when and handled purchases at gift shop.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Receptionist
National American University
09.2018 - 12.2018
- Troubleshot copy machines and printers and scheduled service as needed.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Answered central telephone system and directed calls accordingly.
- Provided callers with address, directions, company website and related information.
- Screened visitors and issued badges to maintain safety and security.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered phone promptly and directed incoming calls to correct offices.
- Scheduled and confirmed appointments and meetings for senior management team.
- Kept reception area clean and neat to give visitors positive first impression.
Inbound Sales Representative
ASI
08.2018 - 09.2018
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Increased overall sales by Number% through streamlining sales procedures and maintaining long-term relationships with clients.
- Documented details of calls and customer interactions.
- Utilized automated systems to log and retrieve information.
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
- Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
- Educated customers about billing, payment processing and support policies and procedures.
- Implemented and developed customer service training processes.
- Provided ongoing guest service.
Education
GED - High School Diploma
Career Learning Center of The Black Hills
Rapid City, SDSkills
- P>Dementia and Alzheimer's knowledge
- P>Transporting patients
- P>Measuring bodily fluids
- P>Responding to emergencies
- P>Supporting personal needs
- P>Patient-focused care
- P>Recording vital signs
- P>Observing responses
- P>Outpatient care
- P>Efficient and reliable team player
- P>Trustworthy companion
- P>Compassionate caregiver
- P>Wound care specialist
- P>Feeding assistance expert
- P>Companionship and emotional support
Certification
CPR Certified
- First Aid Certification - American Red Cross or St John Ambulance.
- ServSafe Alcohol - National Restaurant Association.
- SafeServe Manager Certification – National Restaurant Association.
Timeline
Bartender
Sunn Lounge RC
10.2022 - 08.2024
Front Desk Agent/Night Auditor
Country Inns & Suites
09.2022 - 11.2022
Certified Nursing Assistant
Avantara North
10.2019 - 12.2019
Housekeeper
Laquinta Inn&Suites LLCLa
03.2019 - 10.2019
Front Desk Agent
Home2 Suites By Hilton Hotel
12.2018 - 03.2019
Receptionist
National American University
09.2018 - 12.2018
Inbound Sales Representative
ASI
08.2018 - 09.2018
GED - High School Diploma
Career Learning Center of The Black Hills
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