Kristin Brown
Nashville,TN
Summary
Professional in customer service leadership with strong record of delivering impactful results. Skilled in team collaboration, conflict resolution, and driving customer satisfaction. Known for adaptability and reliability, ensuring seamless operations even in dynamic environments. Valued for strong communication, problem-solving abilities, and solution-focused mindset.
Overview
14
14
years of professional experience
Work History
General Office Assistant Associate
Rebuilt
12.2023 - 04.2024
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Organized and coordinated conferences and monthly meetings.
- Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
- Coordinated events and worked on ad hoc projects.
Customer Service Representative
Houzz
09.2019 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Credit Order and Review Specialist
Verizon
10.2013 - 04.2019
- Leveraged technology to enhance review processes, resulting in time savings and improved accuracy rates.
- Reviewed high-priority cases with heightened attention to detail, mitigating potential risks associated with non-compliance issues.
- Established strong relationships with clients, addressing concerns promptly and maintaining open lines of communication.
- Analyzed complex data sets, providing valuable insights for decision-making purposes.
Business and Gov't Account Support Coordinator
Verizon
09.2012 - 10.2013
- Provided the highest standard of quality of customer service to Verizon Business customers including, Major, National and Government accounts.
- Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
- Applied all necessary troubleshooting skills and tools to accurately diagnose and resolve technical issues.
Sr. Financial Services Represenative
Verizon
01.2010 - 09.2012
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
BBA -
Middle Tennessee State University
Murfreesboro, TN05-2007
Skills
- Telephone etiquette
- IT customer service
- Delivers exceptional customer service
- Office administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Office Assistant Associate
Rebuilt
12.2023 - 04.2024
Customer Service Representative
Houzz
09.2019 - 09.2020
Credit Order and Review Specialist
Verizon
10.2013 - 04.2019
Business and Gov't Account Support Coordinator
Verizon
09.2012 - 10.2013
Sr. Financial Services Represenative
Verizon
01.2010 - 09.2012
BBA -
Middle Tennessee State University
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