Summary
Overview
Work History
Education
Skills
Timeline
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Kristin Buchanan

Indianola,IA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

9
9
years of professional experience

Work History

Financial Assistance Clerk

UnityPoint Health - Des Moines
07.2024 - Current


  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Processed incoming and outgoing mail and packages according to established procedures.

Probate Clerk

UnityPoint Health - Des Moines
08.2022 - 07.2024
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Drafted professional court correspondence to facilitate legal proceedings.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Prepared court documents for filing in alignment with established protocols to support compliance.
  • This position was outsourced to a third party company.

Financial Assistance Clerk

UnityPoint Health - Des Moines
01.2017 - 08.2022
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Processed incoming and outgoing mail and packages according to established procedures.

Customer Service Representative

UnityPoint Health - Des Moines
02.2016 - 01.2017
  • Responded to customer requests for products, services, and company information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Maintained up-to-date knowledge of service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Responded proactively and positively to rapid change.

Education

High School Diploma -

Abraham Lincoln High School
Des Moines, IA

Skills

  • Research
  • Database entry
  • Relationship building
  • Telephone etiquette
  • Filing systems
  • Verbal and writing communication
  • Confidentiality
  • Processing mail
  • Customer satisfaction

Timeline

Financial Assistance Clerk

UnityPoint Health - Des Moines
07.2024 - Current

Probate Clerk

UnityPoint Health - Des Moines
08.2022 - 07.2024

Financial Assistance Clerk

UnityPoint Health - Des Moines
01.2017 - 08.2022

Customer Service Representative

UnityPoint Health - Des Moines
02.2016 - 01.2017

High School Diploma -

Abraham Lincoln High School

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