Maribel El-Tanbouly
Summary
Authorized to work in the US for any employer Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Care Assistance
Carole Dunham
02.2018 - 05.2023
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with daily living activities, running errands, and household chores.
Customer Service Rep II spanish and english
NYCM Insurance
05.2016 - 05.2017
- Over-phone customers services, an interpreter from Spanish to English, claims, payments, data entry , team work
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Accounting Receivable Clerk
CINTAS
06.2012 - 11.2015
- Performed administrative and clerical tasks by entering data, preparing invoices and filing paperwork.
- Answered telephone calls and emails to resolve clients' billing issues and questions.
- Posted customer payments by recording checks, cash and credit card transactions.
- Prepared cash and check payments for bank by filling out deposit slips and bundling funds.
Education
GED -
Lorenz High School
Legal Secretary
Rafael Landivar
Guatemala City09.1990
Skills
- Great computer
- Skills such as data entry, fast learner, good team worker communication skills
- Guest Satisfaction
- Case Management
- Adaptable Under Pressure
- Communication Assistance
- Household Management
- First Aid Certification
- Shopping and Errand
- Client Rapport-Building
- Protein Handling
- Continuous Development
- Household Tasks
- Status Updates
- Staff Mentoring
- Client Transportation
- Vital Signs Management
- Bill Payment
- Glucose Testing
- Spreadsheet Tracking
- Schedule Mastery
- Order Processing
- Research
- Promotional Support
- Reviewing Account Records
- Fund Accounting Software
- Finance
- Department Oversight
- Direct Patient Care
- Client Requirements
- Tact and Diplomacy
Accomplishments
- legal secretary (Guatemala )
- customer services (10+years)
- Resolved product issue through consumer testing.
- Skills
- Computer Skills (10+ years)
- English (10+ years)
- Spanish (10+ years)
- Accounts Payable (3 years)
- Payroll (5 years)
- Translation (10+ years)
- Interpretation (10+ years)
- Personal Assistant Experience (9 years)
Certification
Bilingual (10+ years) Infection Control Training (3 years) Accounts Receivable Languages Spanish,english Certifications and Licenses Infection Control Certification HAZARDOUS CHEMICAL SDS , CPR/AED, Customer service certificate
Spanish
Speck, read, and write spanish, is my primary language
Languages
Spanish
Native or Bilingual
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Personal Care Assistance
Carole Dunham
02.2018 - 05.2023
Customer Service Rep II spanish and english
NYCM Insurance
05.2016 - 05.2017
Accounting Receivable Clerk
CINTAS
06.2012 - 11.2015
GED -
Lorenz High School
Legal Secretary
Rafael Landivar
Similar Profiles
Géraldine MARCHALGéraldine MARCHAL
Responsable magasin et Directrice adjointe at La mode est à Vous- Breal-Carole Richard- Jean Louis VelezResponsable magasin et Directrice adjointe at La mode est à Vous- Breal-Carole Richard- Jean Louis Velez
Ramona BarteeRamona Bartee
Master Assosiate Teacher at Carole Robertson Center For LearningMaster Assosiate Teacher at Carole Robertson Center For Learning
TAYLOR BAILEYTAYLOR BAILEY
Service Coordinator at YWCA Carole Anne's PlaceService Coordinator at YWCA Carole Anne's Place
Jasminee White StewartJasminee White Stewart
Personal Care Assistance at COMFORT KEEPERSPersonal Care Assistance at COMFORT KEEPERS
Pramod BasnetPramod Basnet
PERSONAL CARE ASSISTANCE at ESTIA HEALTHPERSONAL CARE ASSISTANCE at ESTIA HEALTH