Kristin Campbell
Lufkin,TX
Summary
Results-driven professional with a strong work ethic and exceptional adaptability, consistently meeting organizational needs through organized practices. Demonstrated ability to master new skills quickly, thrive under pressure, and effectively manage tasks autonomously. Interpersonal skills foster productive collaboration and communication across teams. Eager to embrace new challenges and contribute to team success. Highly experienced in various facets of the Healthcare Industry.
Overview
17
17
years of professional experience
Work History
Marketing Coordinator
MedData
The Woodlands, TX
03.2016 - 06.2018
- Organized events such as conferences, trade shows, company meetings, and client appreciation events.
- Participated in brainstorming sessions to generate ideas for new products or services.
- Managed relationships with external vendors to ensure successful completion of projects within budget constraints.
- Collaborated closely with internal teams including sales, operations, and finance to ensure alignment of overall objectives across departments.
- Updated databases with customer information collected from various sources.
- Delivered administrative support services to improve marketing efforts.
- Performed administrative tasks such as maintaining records of expenses incurred during campaigns.
- Developed and implemented marketing strategies to increase customer base and revenue.
- Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
- Conducted research on competitors' activities and products to inform strategic decisions.
- Evaluated success of campaigns by use of Salesforce.
- Collaborated with marketing manager to plan out campaign strategies, time tables and guidelines.
- Participated in industry events and conferences to network and promote the brand.
- Negotiated with vendors and media outlets to secure advantageous pricing and placements.
- Developed and managed budgets for marketing projects, ensuring efficient resource allocation.
- Assisted with development of lead generation plans with targeted prospects, measures and objectives.
- Provided support in the planning, coordination, and execution of promotional campaigns.
Executive Assistant to the CEO & COO
MedData / Alegis Revenue Group
The Woodlands, TX
02.2012 - 03.2016
- Assisted with researching information, compiling data, and organizing Requests for Information (RFIs) when company was bidding on new revenue cycle management projects.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Assisted CEO with State Bar Applications and maintained an organized filing system of all bar memberships, continuing legal education requirements, and pertinent deadlines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for senior managers according to their requirements.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Monitored incoming emails and responded accordingly in a timely manner.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Handled confidential information with discretion and integrity.
Executive Assistant to the CNO & V.P. of Ops.
El Paso Children's Hospital
El Paso, TX
02.2011 - 02.2012
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Greeted visitors warmly upon arrival at the office premises.
- Acted as a liaison between the executives and internal personnel and external board members to facilitate communication flow.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Maintained confidential records and files related to executive operations.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Managed all aspects of catering needs for special events hosted by the organization.
- Conducted research on various topics as requested by executives or senior management personnel.
- Monitored incoming emails and responded accordingly in a timely manner.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Facilitated communication between senior management and staff.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Answered telephone calls from patients or vendors providing assistance where necessary.
- Set up meeting and event logistics for senior management and updated calendars.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
Real Estate Agent
Coldwell Banker
El Paso, TX
03.2005 - 09.2011
- Created detailed property descriptions for use in marketing material.
- Coordinated appointments to show homes to prospective buyers.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Provided guidance to clients throughout the entire buying or selling process.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Organized promotional materials used in sales presentations.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Maintained updated knowledge of local real estate markets.
Executive Office Assistant
University Medical Center of El Paso
El Paso, TX
09.2008 - 02.2011
- Greeted physicians and visitors and provided assistance with inquiries.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Prepared meeting agendas, minutes and other necessary paperwork for meetings.
- Managed inventory levels for office supplies, ensuring adequate stock was available at all times.
- Monitored emails sent to the executive's office; responded to inquiries when applicable.
- Assisted with special projects as assigned by supervisor.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Developed presentations using PowerPoint software for boardroom discussions.
- Answered phones, screened calls and took messages for executive.
- Prepared confidential documents for executive review and signature.
- Prepared agendas for weekly staff meetings; documented minutes from those meetings.
- Coordinated with other departments to ensure that tasks were completed on time.
- Provided administrative support during special projects, such as preparing materials for events or conferences.
- Managed filing systems, both electronic and paper-based; updated records as needed.
- Proofread documents prior to submission to ensure accuracy of content.
- Scheduled conference rooms for internal team meetings or external client visits.
- Processed incoming mail on a daily basis; distributed it accordingly.
- Organized and maintained executive's calendar, arranged meetings, conferences and travel plans.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Handled confidential information with discretion and integrity.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
Front Desk Receptionist
Envision Eyecare Center
El Paso, TX
12.2001 - 03.2005
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Provided timely follow up with payers regarding payment status of claims.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Evaluated policies and procedures related to Insurance Verification activities.
- Analyzed complex health plan contracts to determine benefit coverage levels for services rendered.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Researched third party payer guidelines related to prior authorizations, coding and billing processes.
- Updated patient and insurance data and input changes into company computer system.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
- Assisted in training new staff on insurance verification procedures and best practices.
- Educated patients on their insurance benefits and coverage limitations.
- Explained warranties and return policies associated with eyewear purchases to customers.
- Provided advice on frame style selection according to individual facial features or personal preferences.
- Processed payments for services rendered in an efficient manner.
Education
Associate of Arts - Healthcare Administration
University of Phoenix
Tempe, AZ01.2015
Skills
- Campaign Development
- Customer Service
- Presentation Development
- Self-Starter
- Conference Planning
- Strong Problem Solver
- Expert in the use of MS Office
- Experienced with WordPress
- Experienced with Concur
- Google Workspace
- Salesforce
- Insurance benefits verification
- Secure data practices
- Insurance plan verification
- Insurance billing
- HIPAA compliance
References
References available upon request.
Timeline
Marketing Coordinator
MedData
03.2016 - 06.2018
Executive Assistant to the CEO & COO
MedData / Alegis Revenue Group
02.2012 - 03.2016
Executive Assistant to the CNO & V.P. of Ops.
El Paso Children's Hospital
02.2011 - 02.2012
Executive Office Assistant
University Medical Center of El Paso
09.2008 - 02.2011
Real Estate Agent
Coldwell Banker
03.2005 - 09.2011
Front Desk Receptionist
Envision Eyecare Center
12.2001 - 03.2005
Associate of Arts - Healthcare Administration
University of Phoenix
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