Tim Morton
Lufkin,TX
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Hardworking Lead Maintenance Technician experienced providing electrical and mechanical maintenance in production facilities. Excellent safety record and clear understanding of OSHA requirements. Good background maintaining plasma cutting equipment, conveyors and pneumatic systems. Meticulous in documentation for ISO compliance and safety.
Overview
14
14
years of professional experience
Work History
Maintenance Lead
Lainedale Estates
05.2020 - Current
- Supervised a team of 5+ maintenance technicians, overseeing daily operations for a 20-unit residential property, ensuring 98% uptime of critical systems (e.g., HVAC, plumbing, electrical).
- Implemented preventive maintenance schedules, reducing equipment downtime by 20% and extending asset lifespan.
- Resolved tenant maintenance requests within 24 hours, achieving a 95% satisfaction rate through effective communication and problem-solving.
- Coordinated with property management to ensure compliance with safety regulations, passing 100% of annual inspections.
- Trained staff on repair techniques and safety protocols, improving team efficiency and reducing workplace incidents by 15%.
Field Agent
Geek Squad
07.2019 - 04.2020
- Conducted pre-call assessments to clarify client needs, resolving 95% of issues during in-home visits for product repairs or replacements.
- Delivered tailored solutions and upsold services, increasing client satisfaction scores by 35%.
- Educated clients on product installation, maintenance, and functionality, reducing repeat service calls by 10%.
- Performed preventive maintenance and diagnostic testing using specialized software, ensuring optimal performance of electronic systems.
Advanced Repair Agent (ARA)
Geek Squad
06.2017 - 07.2019
- Managed daily performance of computer systems, troubleshooting hardware and software issues to maintain 98% system uptime for clients.
- Trained 10+ new employees on proper hardware/software installation and diagnostic procedures, improving team efficiency.
- Installed and repaired computer systems and peripherals, adhering to technical specifications and reducing repair turnaround time by 20%.
- Developed user guides and training materials, enhancing client and team understanding of complex systems.
Counter Agent (CA)
Geek Squad
07.2015 - 06.2017
- Resolved client inquiries on software and hardware issues, achieving a 90% first-contact resolution rate.
- Set up and configured employee workstations, ensuring proper installation of operating systems and software for seamless operations.
- Inspected and prepared equipment for delivery, streamlining logistics and reducing setup errors by 15%.
Inbound/Outbound Call Representative
Convergys (AT&T)
02.2014 - 09.2016
- Managed high-volume customer interactions, resolving technical and billing issues for 60+ calls daily with a 90% resolution rate.
- Promoted additional services, boosting sales conversions by 12%.
- Suggested improvements to billing processes, reducing customer complaints by 8%.
Garden Representative
Home Depot
05.2011 - 08.2014
- Provided expert advice on plant care and product features, increasing department sales by 10% through effective customer engagement.
- Maintained organized displays and delivered merchandise, ensuring a positive shopping experience.
- Identified plant issues (e.g., pests, diseases), offering solutions that improved customer trust and repeat business.
Education
Associate of Arts - Film Production
Collins College
Tempe, AZ01.2010
High School Diploma - undefined
Central High School
Pollok, TX01.1999
Skills
- Quality inspection
- Energy management
- Pool maintenance
- Work order management
- Assignment delegation
- Pest control
- Equipment installation
- Equipment troubleshooting
- Power tools operation
- Schedule coordination
- Insulation installation
- Security systems
- Lighting systems
- Air compressors
- Lighting
- Fire protection systems
- Plumbing repairs
- Electrical troubleshooting
- Inventory management
- Electrical maintenance
- Facility maintenance
- Grounds maintenance
- Water treatment
- Structural repair
- Scissor lifts
- Hand tools proficiency
- Acetylene torches
- Heavy equipment operation
- Building system maintenance
- Electrical systems
Timeline
Maintenance Lead
Lainedale Estates
05.2020 - Current
Field Agent
Geek Squad
07.2019 - 04.2020
Advanced Repair Agent (ARA)
Geek Squad
06.2017 - 07.2019
Counter Agent (CA)
Geek Squad
07.2015 - 06.2017
Inbound/Outbound Call Representative
Convergys (AT&T)
02.2014 - 09.2016
Garden Representative
Home Depot
05.2011 - 08.2014
High School Diploma - undefined
Central High School
Associate of Arts - Film Production
Collins College
Similar Profiles
MIHAELA VOICANMIHAELA VOICAN
Housekeeper at HRS Estates, LLC Global Estates ManagerHousekeeper at HRS Estates, LLC Global Estates Manager
Charles HernandezCharles Hernandez
Office Personal Care Aide at Clark Estates / Wood EstatesOffice Personal Care Aide at Clark Estates / Wood Estates
MIHAELA VOICANMIHAELA VOICAN
Housekeeper at HRS Estates, LLC Global Estates ManagerHousekeeper at HRS Estates, LLC Global Estates Manager
Jennifer BurchardJennifer Burchard
Case Manager IV at Texas Department Of Criminal JusticeCase Manager IV at Texas Department Of Criminal Justice
Shequann FlemonsShequann Flemons
Inventor Officer at Windham WarehouseInventor Officer at Windham Warehouse