Kristin Coster
Fairmont,WV
Summary
Experienced client services consultant dedicated to supporting business operations by coordinating teams and delivering exceptional customer service. Proven ability to create positive and productive work environments through effective communication, goal setting, and performance monitoring. Committed to contributing to the overall success of the organization by supporting teams and coordinating operations. Skilled in running reports and successfully completing projects for clients and suppliers.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Client Services Consultant
Magnit Global
09.2022 - 12.2024
- Run reports for the team and client
- Placing implementations and data updates as well as correcting errors
- Facilitate fulfillment of requisitions through VMS
- Manage 100+ suppliers and facilitate interactions with the client
- Conduct intake calls for new requests as well as monthly vendor/client calls
- Participated in account implementations
Coordinator
Magnit Global
02.2022 - 09.2022
- Coordinator for resume screening, reminder emails to managers for approvals and expiring assignments, and supported on any side projects that needed accomplished
Consultant
Everstaff (First Energy)
02.2021 - 02.2022
- Customer service and resolutions
- Pennsylvania Credit Team - where payment plans were issued to resolve past due balances to keep from being shut off or to help to restore power, as well as take regular payments
- Also gave any information for assistance programs for the customer's area
- Resolving payments and payment issues (Use priority technology to catalog information.)
- Reassuring and calming customers in emergency or normal situations
Dental Assistant
Dr. David Stahr
03.2017 - 01.2018
- Patient intake and system data entry
- Patient testing and X-ray (taking patient x-rays and performing or assisting any other oral testing required)
- Customer problem resolution
- Provided new assistant training
Hull Technician
U.S. Navy
12.2009 - 01.2011
- Welding
- Plumbing
- Created door Templates with an engraver
- Flight deck/ship firefighter
- Brazing
- Cutting torch
Education
Art Institute - Photography
Art Institute of Pittsburgh
01.2008
High School -
East Fairmont High School
05.2007
Skills
- Data Reporting
- Communication
- Problem-solving
- Client Resolution
- Microsoft Excel
- Microsoft outlook
- Microsoft sharepoint
- Microsoft Word proficiency
- Microsoft PowerPoint
- Microsoft windows and office
- Database maintenance
- Complaint handling
- Customer support
- Account management
- Client support
- Database management
- Client relations
Certification
- DRIVE Perform
- Beeline Reporting II
- Six Sigma Whitebelt
Timeline
Client Services Consultant
Magnit Global
09.2022 - 12.2024
Coordinator
Magnit Global
02.2022 - 09.2022
Consultant
Everstaff (First Energy)
02.2021 - 02.2022
Dental Assistant
Dr. David Stahr
03.2017 - 01.2018
Hull Technician
U.S. Navy
12.2009 - 01.2011
Art Institute - Photography
Art Institute of Pittsburgh
- DRIVE Perform
- Beeline Reporting II
- Six Sigma Whitebelt
High School -
East Fairmont High School
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