Rylee Peracca

At Magnit/Rightsourcing, I provided comprehensive workforce management solutions, coordinating staffing services and optimizing client onboarding processes to enhance operational efficiency and support client needs in the healthcare sector.

• Provided forecasting and financial reports, improving accuracy by 15%.
• Hosted meetings with the client for their onboarding workers, improving onboarding efficiency by 20%.
• Conducted thorough consultations to understand client staffing requirements and business challenges, delivering tailored recommendations that increased client satisfaction by 25%.
• Facilitated the onboarding process for our clients, providing comprehensive training on systems and processes to ensure smooth transitions and accelerated time to value.
• Managed and updated client records in the CRM system, ensuring data accuracy and completeness, which improved service delivery and reporting efficiency by 20%.
• Conducted thorough consultations to understand client staffing requirements and business challenges, delivering tailored recommendations that increased client satisfaction by 25%.

At Homewood Suites by Hilton, I delivered exceptional guest service, managed reservations and group bookings, and ensured efficient operations to enhance guest satisfaction and optimize occupancy rates.

• Provided comprehensive administrative support to the sales team, assisting with lead generation, client communications, and follow-ups, contributing to a 15% increase in operational efficiency.
• Coordinated group bookings and individual reservations, ensuring timely and accurate data entry, optimizing both workflow, and client satisfaction.
• Acted as the primary administrative point of contact for prospective and existing clients, addressing inquiries and streamlining onboarding and booking processes, which enhanced efficiency.
• Assisted in preparing customized reports, proposals, and presentations to meet client and departmental needs, ensuring alignment with organizational goals.
• Managed events and meetings from start to finish, overseeing logistics and coordination to ensure seamless execution and guest satisfaction.
• Maintained and updated client and departmental records in the Property Management System (PMS) and CRM, ensuring data accuracy and timely access for decision-making, which increased by 25%.

At IQ Credit Union, I provided exceptional member support through phone, email, and chat, effectively resolving inquiries and account-related tasks while maintaining high satisfaction ratings and ensuring accuracy in financial transactions.

• Delivered high-level administrative support by resolving member inquiries via phone, email, and chat, leading to a 95% member satisfaction rating.
• Assisted with account-related tasks, ensuring transaction accuracy, security, and prompt service delivery for optimal client satisfaction.
• Proactively identified and resolved issues, using strong problem-solving skills to enhance member experiences and streamline administrative processes.
• Maintained comprehensive knowledge of products, services, and policies to effectively support members and ensure accurate administrative operations.