Kristin Cottrell
Elizabethton
Summary
Customer-centric professional experienced in high-volume call centers and retail. Skilled in cash handling, transaction processing, and delivering exceptional service. Expertise in staff coordination, training, and POS operations. Committed to leveraging communication and sales skills to enhance enrollments and support success in Inside Sales Insurance Specialist role.
Overview
25
25
years of professional experience
Work History
Consumer credit card call center agent
ACT
Johnson City, Tennessee
01.2026 - Current
- Filed billing disputes and fraud claims to resolve customer issues and restore trust
- Processing Payments
- Checked status of new applications to ensure timely updates for clients
- Redeeming points and rewards
- Engaged in discussions about new product options with clients
- Assisted clients in changing products based on eligibility to enhance their service experience
CASHIER
Foodlion Grocery Store
Deep Gap
06.2010 - 01.2012
- Operated front-end cashier and processed customer transactions efficiently.
- Operated Food Lion point-of-sale system for checkout and payment processing.
- Greeted customers and answered Food Lion register questions.
- Scanned groceries and verified item prices at checkout.
SHIFT MANAGER
Taco Bell
Boone
02.2006 - 04.2008
- Coordinated staff scheduling and assignments at the beginning of shifts to ensure operational readiness.
- Coordinated staff scheduling and assignments at shift start to enhance operational readiness.
- Processed end-of-night paperwork, ensuring accurate financial reporting and reconciliation.
- Supported operational roles in food preparation, front counter service, and drive-thru during understaffing.
COOK'S ASSISTANT
Wendys Restaurant
Boone
04.2004 - 03.2006
- Prepared menu items on cooking line, ensuring adherence to recipes and quality standards for consistent customer satisfaction.
- Operated front-end register and assisted with drive-thru transactions, providing prompt and accurate service to enhance customer experience.
- Prepared Wendy's sandwich station with fresh ingredients and clean supplies.
- Assisted grill cooks with burger patties, buns, and condiment setup.
- Monitored fryer baskets and cooked fries to Wendy's kitchen standards.
WAITRESS SUPERVISOR
Thompsons Seafood and Country Cooking
Deep Gap
01.2002 - 01.2004
- Mentored and trained new waitresses to enhance service proficiency and streamline shift execution.
- Delivered table service and managed register operations during peak times to support team efficiency.
- Assisted with cooking duties, filling in for the cook during absences to maintain kitchen operations.
Education
High School Diploma -
Watauga High School
BooneSkills
- Billing dispute resolution
- Fraud claim processing
- Payment processing
- Customer service
- Customer assistance
- POS system operations
- Customer relations
- Product knowledge
- Cash handling
- Inventory management
- Issue resolution
- Conflict management
- Detail orientation
- Time management
- Decision making
- Team collaboration
- Reliability and punctuality
- Written communication
- Professionalism
- Patience and empathy
- Work ethic
Personal Information
Title: Inside Sales Specialist
Timeline
Consumer credit card call center agent
ACT
01.2026 - Current
CASHIER
Foodlion Grocery Store
06.2010 - 01.2012
SHIFT MANAGER
Taco Bell
02.2006 - 04.2008
COOK'S ASSISTANT
Wendys Restaurant
04.2004 - 03.2006
WAITRESS SUPERVISOR
Thompsons Seafood and Country Cooking
01.2002 - 01.2004
High School Diploma -
Watauga High School