TRACYANN JONES
Horn Lake
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Amazon
Horn Lake
06.2017 - Current
- Handled customer inquiries across multiple channels efficiently.
- Resolved product issues by providing accurate information and resources.
- Utilized Amazon's CRM system to track and manage customer interactions.
- Documented customer feedback to improve service quality and support systems.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Navigated through computer systems to review information and respond appropriately to callers.
Medical Billing Representative
Striving Health
Horn Lake
05.2021 - 12.2025
- Processed medical claims using electronic billing systems and software.
- Reviewed and verified patient insurance information for accuracy.
- Communicated with healthcare providers to resolve billing inquiries.
- Maintained detailed records of claims status and adjustments.
- Resolved any discrepancies or errors in billing documents through research and negotiation with payers.
Education
Diploma - Medical Assistant
Concorde Career College
Memphis, TNSkills
- Claims processing
- Billing dispute resolution
- Records management
- Effective communication
- Attention to detail
- Problem solving
Timeline
Medical Billing Representative
Striving Health
05.2021 - 12.2025
Call Center Representative
Amazon
06.2017 - Current
Diploma - Medical Assistant
Concorde Career College