Kristin Davis

Ohio Valley Bank

Gallipolis, OH

09.2008 - Current

Provide exceptional customer service to ensure customer satisfaction.
Demonstrate excellent communication skills in resolving customer complaints.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Delivered continuous training to associates to maximize performance and customer relations skills, with a main focus regarding de-escalation techniques.
Analyze data and create presentations to report to senior management team members as well as collaborate with members in designing strategies that would improve overall quality of services offered by the organization.
Maintain credit card rewards spreadsheets and report data
Evaluated employee job performance and motivated staff to improve Customer service satisfaction.
Provided assistance with special projects to meet aggressive deadlines as well as collaborate with internal teams such as marketing, finance and IT departments for successful launch of new products.
Resolved customer complaints pertaining to card-related issues in a timely manner.
Supervise bank card specialist and provide backup when absent (Investigate disputes, report losses, work reports, etc)
Provide training and guidance to staff members on proper use of credit and debit cards.

Similar Profiles