Kristin Davis
Commerical Point,OH
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Ohio State University Physicians
10.2023 - Current
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Collected samples from patients for laboratory testing purposes.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Front Desk Specialist/ Medical Assistant
Central Ohio Surgical Associates
09.2020 - 10.2023
- Assisted with check-ins and check-outs, including verifying identification and taking payment information.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned documents into electronic health record system as needed.
- Assisted with the completion of medical forms and records.
- Maintained accurate records of services provided during each visit or procedure.
Customer Service Representative
Retail Store
11.2018 - 10.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
Corrections Officer
Madison Correctional
10.2016 - 11.2018
- Adhered to all regulations regarding the handling of weapons while on duty.
- Monitored inmates' behavior to detect any signs of physical or psychological distress, as well as potential for violent outbursts.
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Conducted investigations into incidents involving inmates, gathering evidence and interviewing witnesses.
- Participated in regular training sessions to stay up-to-date on departmental policies and procedures related to corrections work.
Education
Associate of Applied Science Degree- Criminal Justice -
Harrison College
Grove City, OH09.2012
Skills
- Patient Chart Management
- Healthcare Support
- Clinical Operations
- Knowledge of HIPPA and OSHA EMR & HER Software (Epic & Greenway)
- Microsoft Word, Excel and Power Point
- Administered Vaccines & Medication (Vet Hospital)
- Manual Blood Pressure
- Appointment Scheduling
- Recording histories
- Scheduling appointments
- Customer Service
- Office Administration
Leadership Experience
- Student Ambassador Criminal Justice Program- Harrison College
- Advisory Board Member- Harrison College
- Safety Committee – Hollywood Casino Columbus
- Security Locksmith- Hollywood Casino Columbus
Timeline
Medical Assistant
Ohio State University Physicians
10.2023 - Current
Front Desk Specialist/ Medical Assistant
Central Ohio Surgical Associates
09.2020 - 10.2023
Customer Service Representative
Retail Store
11.2018 - 10.2022
Corrections Officer
Madison Correctional
10.2016 - 11.2018
Associate of Applied Science Degree- Criminal Justice -
Harrison College
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