Kristin Dean
Oroville,Ca
Summary
I am very fortunate to have a background rich in information from different fields. Customer service, sales and marketing, acute and post acute nurse assisting, medication administration, office procedures/etiquette, receptionist duties, accounting responsibilities. Medical claims, HIPAA compliance, supervising teams. Eagerly seeking new business while nurturing existing relationships, training new hires, computer expertise, the list goes on. The accumulation of skills and experience has led me to this position. I am ready to join a team where I can be an asset.
Overview
19
19
years of professional experience
Work History
Caregiver
IHSS
Oroville, CA
05.2020 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- During the free time, I was able to complete units and obtain my Bachelor's degree from Chico State.
Customer Service Supervisor
Phillips Pet Food and Supplies
West Sacramento, Ca
01.2015 - 03.2016
- Monitored day-to-day activities across customer support operations
- Determined task priorities and coordinated staff workflow to meet service demands
- Directed phone calls to keep total time low and steer conversations towards targeted solutions
- Oversaw telephone and email outreach to current and prospective customers
- Supported other departments and external inquiries during peak periods to reduce wait times and maximize customer satisfaction
- Fostered productive business relationships and promoted long-term growth opportunities with existing customers.
- Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships.
- Assisted teams with aligning marketing strategies and objectives based on data-driven insights
- Manufacturing of marketing materials used at several community events to gain interest in what we offer
CNA, Receptionist, Assistant to Marketing, Accounting and Executive Director
Country Crest Assisted Living
Oroville, Ca
11.2006 - 05.2012
- Recorded vitals to monitor patient condition
- Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
- Copied, sorted and filed records of office activities and business transactions
- Walked prospective buyers around campus on guided tours
- Operated photocopiers and scanners, facsimile machines and personal computers
- Developed organizational filing systems for confidential customer records and reports
- Created marketing materials for distribution at community events
- Conducted surveys of residents who purchased units in our facility to gain insight as to what a prospective buyer would want
Education
Bachelor's degree - Psychology
California State University, Chico
Associate's degree - Psychology
Butte College
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Call center operations
- Records management
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Professional telephone demeanor
- Scheduling
- Follow-up skills
Timeline
Caregiver
IHSS
05.2020 - Current
Customer Service Supervisor
Phillips Pet Food and Supplies
01.2015 - 03.2016
CNA, Receptionist, Assistant to Marketing, Accounting and Executive Director
Country Crest Assisted Living
11.2006 - 05.2012
Bachelor's degree - Psychology
California State University, Chico
Associate's degree - Psychology
Butte College