Kristin Demore
Edcouch,FL
Summary
Dynamic leader with extensive experience at TTEC, driving strategic initiatives that enhanced customer experience and operational efficiency. Expert in data-driven decision making and cross-functional collaboration, I successfully mentored teams and streamlined workflows, resulting in improved performance and long-term client partnerships. Proven ability to optimize service delivery and foster stakeholder engagement.
Overview
26
26
years of professional experience
Work History
Sr Manager/Division Director
TTEC
10.2016 - 09.2025
- Led cross-functional teams to enhance customer experience and operational efficiency.
- Developed and implemented strategic initiatives to drive revenue growth and optimize service delivery.
- Mentored junior managers, fostering professional development and improving team performance.
- Analyzed performance metrics to identify trends and inform decision-making processes.
- Collaborated with stakeholders to align organizational goals with customer needs and expectations.
- Streamlined workflows through process improvements, reducing turnaround time for client deliverables.
- Spearheaded training programs that increased employee engagement and productivity across departments.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
Project Manager
Superior Business Solutions/Timeless Travel
03.2000 - 07.2016
- Led cross-functional teams to successfully complete projects on time and within budget.
- Developed project plans, timelines, and resource allocation strategies to optimize efficiency.
- Implemented risk management processes to identify potential issues and mitigate impacts.
- Fostered stakeholder engagement through regular communication and progress updates.
- Streamlined project workflows by introducing process improvements and best practices.
Education
High School Diploma -
Edgewater High School
College Park, FL06-1981
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Documentation and reporting
- Data-driven decision making
- Operations planning
- Data analytics
Timeline
Sr Manager/Division Director
TTEC
10.2016 - 09.2025
Project Manager
Superior Business Solutions/Timeless Travel
03.2000 - 07.2016
High School Diploma -
Edgewater High School