KRISTIN DIPENTIMA
Sebastian,FL
Summary
Highly motivated professional with strong leadership skills. Excels in fast paced environments. Expertise in managing diverse locations. Confident, poised and committed to superior customer experience. Detail oriented, resourceful and able to multitask efficiently.
Overview
20
20
years of professional experience
Work History
Kitchen Manager
The Village Tavern
Sebastian, Fl
11.2019 - Current
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste. Increasing profits by 9% overall.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Retail Manager
Rock City Gardens
Sebastian, Fl
09.2014 - 08.2019
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw 15 employees performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and reports.
- Trained and developed new employees for ease of transition into team.
- Exceeded sales goals by at least 10% Each year and accomplished business objectives by inspiring staff and promoting target products.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Contract Specialist
Carp Industries
Grant, Fl
03.2013 - 08.2014
- Provided exceptional customer service to diverse clientele even in high-stress environments.
- Reviewed contract plans and project specifics for thorough understanding.
- Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.
- Conducted quality reviews and monitored contract performance.
Retail Manager
Southern Fulfillment Services
Vero Beach, Fl
03.2008 - 05.2012
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented daily operating procedures for four locations to keep store clean, adequately stocked and well-organized.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Opperations Manager/Senior Customer Service Manager
Cushman Fruit Company
West Palm Beach, FL
09.2001 - 03.2008
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Associate of Arts - Culinary Arts
Johnson & Wales University - North Miami
Miami, FLBachelor of Arts - Hospitality Administration And Management
Florida International University
Miami, FLSkills
- Continuously focused on Customer Experience
- Team building
- Active Listening
- MS Office
- Personnel Management
- Organization
- Excels in learning proprietary programs and developing reporting for individualized purposes
- Decision-Making
- Flexible and Adaptable
- Multitasking Abilities
- Analytical and Critical Thinking
- Good Telephone Etiquette
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Timeline
Kitchen Manager
The Village Tavern
11.2019 - Current
Retail Manager
Rock City Gardens
09.2014 - 08.2019
Contract Specialist
Carp Industries
03.2013 - 08.2014
Retail Manager
Southern Fulfillment Services
03.2008 - 05.2012
Opperations Manager/Senior Customer Service Manager
Cushman Fruit Company
09.2001 - 03.2008
Associate of Arts - Culinary Arts
Johnson & Wales University - North Miami
Bachelor of Arts - Hospitality Administration And Management
Florida International University
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