Kristin Doyle
Jefferson Hills,PA
Summary
Retail Pharmacy Manager at Rite Aid with a proven track record in team building and regulatory compliance. Expert in medication dispensing and patient counseling, fostering a culture of exceptional service. Successfully enhanced workflow optimization, ensuring patient safety and satisfaction through effective communication and training initiatives. Always putting patient care and customer service first while mentoring and students and training new pharmacist hires.
Overview
19
19
years of professional experience
Work History
Retail Pharmacy Manager
Rite Aid
07.2006 - Current
- Developed a strong team through effective recruitment, training, and performance management strategies.
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.
- Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
- Fostered a positive work environment by addressing staff concerns promptly and fairly.
- Maximized employee productivity through effective scheduling, delegation of tasks, and ongoing feedback on performance goals.
- Managed pharmacy inventory for optimal product availability and reduced waste.
- Enhanced patient care by providing personalized medication recommendations based on individual needs and preferences.
- Coordinated with healthcare professionals to ensure accurate medication therapy and improved patient outcomes.
Education
Doctor Of Pharmacy - Pharmacy
University of Pittsburgh
Pittsburgh, PA04.2005
Skills
- Prescription verification
- Medication dispensing
- Workflow optimization
- Patient safety, education and counseling
- Team building
- Staff management and training
- Drug inventory management
- Medication therapy management
- Drug utilization review
- Regulatory compliance
- APhA Immunization Certification
- Collaboration with physicians to optimize drug therapy
- Certified in CPR/AED
- Schedule management
Timeline
Retail Pharmacy Manager
Rite Aid
07.2006 - Current
Doctor Of Pharmacy - Pharmacy
University of Pittsburgh
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