Kristin Flemings
Schertz,TX
Summary
Customer service expert with a proven track record at Southwest Airlines, excelling in complaint resolution and building rapport. Mastered product knowledge and call management, significantly enhancing customer satisfaction. Known for outstanding interpersonal skills and critical thinking, consistently delivering beyond expectations.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
Schertz, TX
10.2014 - 10.2024
- Provided information on rates, routes, and schedules for airline services
- Notified passengers about changes and delays in a timely manner.
- Maintained high customer satisfaction by actively engaging clients
- Provided flight information to passengers
- Handled reservations, cancellations, and changes for both domestic and international flights.
- Guided passengers through understanding fare rules
- Resolved issues effectively to ensure customer happiness
- Provided customers with different options when travel was impacted by cancellations or delays.
- Provided exceptional service during entire call duration.
- Engaged with customers over the phone to provide confirmations
Education
High School Diploma -
Samuel Clemens High School
Schertz, TX06-2000
Skills
- Product Knowledge
- Call Management
- Inbound and Outbound Calling
- Account updating
- Live chat support
- Complaint resolution
- Customer Service
- Building rapport
- Critical Thinking
- Call center experience
Timeline
Customer Service Representative
Southwest Airlines
10.2014 - 10.2024
High School Diploma -
Samuel Clemens High School
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