Kristin Freund
Broadview Heights,OH
Summary
Dependable, dedicated leader with a strong background in customer service and team management. Proven ability to implement process improvements, resolve customer complaints, and enhance team productivity, ensuring compliance with safety and quality standards. Motivated to advance my career through continuous learning, professional development, and taking on new challenges.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervisor
Sheetz
15385 Royalton Road, Strongsville, OH 44136
02.2019 - 04.2026
- Supervised daily operations to ensure compliance with safety and quality standards, industry regulations, and company policies.
- Trained and mentored team members on best practices and customer service techniques.
- Implemented process improvements to enhance operational efficiency and reduce waste.
- Managed inventory control systems to optimize stock levels and minimize shortages.
- Collaborated with management to develop our team and drive success
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, finding effective solutions and fostering a warm and welcoming environment.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Managed a diverse team, promoting an inclusive work environment that leveraged individual strengths.
Store Team Member
Sheetz
9037 Pearl Road, Strongsville, OH 44136
01.2018 - 02.2019
- Provided exceptional customer service, ensuring a positive shopping experience for all patrons.
- Operated cash register efficiently, processing transactions accurately and quickly.
- Maintained cleanliness and organization of store displays to enhance product visibility.
- Assisted in inventory management, restocking shelves to meet customer demand effectively.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Ensured compliance with all company policies related to safety, security, and health regulations.
- Maintained proper food handling procedures to provide quality product to customers in a timely manner.
Nanny
Stacy Helco
Olmsted Township, OH
09.2013 - 08.2018
- Supervised daily activities, ensuring safety and well-being of children.
- Developed engaging educational activities tailored to children's individual needs.
- Communicated effectively with parents regarding children's progress and needs.
- Managed household tasks, including meal preparation and laundry, for family convenience.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Enhanced children's emotional well-being by providing attentive care and nurturing relationships.
Environmental Services Provider
Kemper House
10890 Prospect Road, Strongsville, OH
04.2009 - 05.2016
- Performed daily cleaning tasks, ensuring a safe and hygienic environment for residents.
- Assisted in laundry operations, maintaining cleanliness and organization of linens and personal items.
- Maintained supply inventory, restocking cleaning products and equipment as needed to ensure operational efficiency.
- Collaborated with team members to uphold high standards of cleanliness throughout the facility.
- Trained new staff on cleaning procedures and safety protocols, enhancing team effectiveness and service quality.
- Developed efficient cleaning schedules, optimizing workflow while meeting the needs of residents and staff.
Education
No Degree - Science
Cleveland State University
Cleveland, OHHigh School Diploma -
Berea High School
Berea, OH 4401706-2007
Skills
- Dependability
- Strong Communication skills
- Decision-making
- Strong work ethic
- Attention to detail
- Customer service
- Team building
- Training and mentoring
- Staff management
- Quick learner
- Interpersonal relationship building
- Data entry and management
Certification
- Class C Operator Certification, Sheetz - 05/31/2025
- Ohio Person in Charge PIC Training, Sheetz - 10/17/2024
Timeline
Supervisor
Sheetz
02.2019 - 04.2026
Store Team Member
Sheetz
01.2018 - 02.2019
Nanny
Stacy Helco
09.2013 - 08.2018
Environmental Services Provider
Kemper House
04.2009 - 05.2016
No Degree - Science
Cleveland State University
High School Diploma -
Berea High School