Kristin Gordon
Baton Rouge,LA
Summary
Dedicated professional known for exceptional patient care and service delivery. Skilled in medical coding, compliance requirements, regulatory standards, applicable laws, managing electronic health records, coordinating patient schedules, reviewing health insurance coverage and implementing effective problem resolution techniques to enhance overall clinic operations. Holding CPC and CPMA certifications demonstrates comprehensive knowledge of accurately applying coding guidelines and maintaining adherence to industry standards and compliance regulations. Experienced medical coding and patient support professional with CPC and CPMA training, strong health records management, patient scheduling, insurance coverage review, and problem resolution skills.
Overview
1
1
Certification
2025
2025
years of professional experience
Work History
Manager/service
Vinnie's Caddyshack
Metairie, Louisiana
03.2019 - 01.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged with customers to enhance their experience and foster long-term loyalty.
- Provided respectful and attentive service to all customers equally, ensuring a consistent standard of care.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Successfully managed daily financial transactions along with bookkeeping and cash banks.
- Responsibly handled inventory, product orders and writing checks for inventory orders.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
Customer Service/Dental Assistant
Red Stick Dentistry
Baton Rouge, Louisiana
06.2017 - 03.2019
- Assisted during restorative, endodontic, and surgical dental procedures to ensure efficiency.
- Provided patient education on post-operative care and oral hygiene practices to promote recovery.
- Sterilized instruments post-procedure to maintain compliance with health standards.
- Recorded patient services using various software tools, ensuring accurate insurance coverage documentation.
- Reviewed and updated electronic health records while verifying patient insurance details.
- Coordinated patient scheduling to enhance clinic workflow.
- Delivered exceptional service to customers through in-person interactions and phone communications.
- Responded to customer inquiries and requests, enhancing overall satisfaction.
Customer Service/Patient Care
Pet Care Center Veterinary Hospital
Metairie, Louisiana
2012 - 2014
- Identified customer needs promptly to enhance service delivery and ensure satisfaction.
- Assisted customers with requests and inquiries, contributing to higher satisfaction levels.
- Scheduled appointments, procedures, surgeries, and boarding services efficiently to optimize patient flow.
Education
High School Diploma -
De La Salle
New Orleans, LA05-2005
CPMA, CPC - Medical Auditing/Medical Coding
AAPC
Baton Rouge, LA10-2026
Fundamentals of Medicine -
AAPC
Baton Rouge, LASkills
- Medical Auditing CPMA
- Medical Coding CPC
- Health records management
- Customer service
- Patient scheduling
- Inventory management
- Problem resolution
- Insurance coverage review
Certification
- CPMA-Certified Professional Medical Auditor-AAPC
- CPC-Certified Professional Coder- AAPC
- Fundamentals of Medicine-AAPC
References
- Layne Dufour (225) 953-3610
- Scott Dusang (225) 939-4919
Timeline
Manager/service
Vinnie's Caddyshack
03.2019 - 01.2025
Customer Service/Dental Assistant
Red Stick Dentistry
06.2017 - 03.2019
Customer Service/Patient Care
Pet Care Center Veterinary Hospital
2012 - 2014
High School Diploma -
De La Salle
CPMA, CPC - Medical Auditing/Medical Coding
AAPC
Fundamentals of Medicine -
AAPC