Kristin Harrington
Manassas,VA
Summary
Accomplished Salon Owner/Operator with a proven track record of enhancing customer retention and boosting revenue at The River Rose Salon And Boutique. Expert in salon marketing and relationship building, adept at creating personalized client experiences and efficient scheduling. Successfully implemented strategies that attracted new clients, leveraging skills in staff management and direct sales.
Overview
14
14
years of professional experience
Work History
Salon Owner/Operator
The River Rose Salon And Boutique
05.2022 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Cosmetologist and Salon Manager
Hair And There Salon And Decor
03.2020 - 04.2022
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Cosmetologist
Ratner Companies
06.2010 - 03.2020
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Maintained regular client list and successfully handled walk-in customers.
Education
Cosmetologist License - Cosmetology
Graham Webb International Academy of Hair
Arlington, VA2008
Skills
- Upselling Services
- Employee Training
- Price Structuring
- Calendar Management
- Relationship Building
- Direct Sales
- Staff Management
- Salon Marketing
- Customer Service
- Product Promotion
- Scheduling
- Business Management
Timeline
Salon Owner/Operator
The River Rose Salon And Boutique
05.2022 - Current
Cosmetologist and Salon Manager
Hair And There Salon And Decor
03.2020 - 04.2022
Cosmetologist
Ratner Companies
06.2010 - 03.2020
Cosmetologist License - Cosmetology
Graham Webb International Academy of Hair
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