Kristin Harris
Fryeburg House of Pizza
Harrison,ME
10
years of professional experience
Results-driven professional with extensive experience in customer service and dispatching. Skilled in problem-solving, relationship building, and effective multitasking. Committed to optimizing dining experiences and improving operational efficiency.
Work History
Head Waitress
5 Years- Greeted new customers, discussed specials, and took drink orders.
- Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Dispatcher
5 Years 2 Months- Managed real-time communication between drivers and operations team for seamless logistics execution.
- Coordinated transportation schedules to optimize delivery routes and reduce downtime.
- Monitored vehicle status and provided timely updates to ensure compliance with safety regulations.
- Analyzed dispatch data to identify process inefficiencies and implemented solutions for improvement.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 60-80 fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Education
High School Diploma
Skills
Order taking
Customer service
High volume dining
Table clearing
Accurate money handling
Cash accuracy
Daily specials memorization
Table busing
Menu knowledge
Pricing strategies
Strong leadership
Problem-solving
Customer engagement
Attention to detail
Time management
Reliable and responsible
Warm and friendly
Timeline
Head Waitress
Fryeburg House of Pizza
08.2021 - CurrentRead More
Dispatcher
Hartt Transportation Systems
06.2016 - 08.2021Read More
Fryeburg Academy
High School Diploma
Read More