Kristin Hay
Burnsville,MN
Summary
Dedicated retail sales associate with strong customer service skills and point-of-sale operations experience. Proven ability to resolve inquiries and enhance customer satisfaction.
Overview
33
33
years of professional experience
Work History
Retail Sales Associate
TJ Maxx, TJX Companies
Burnsville, Minnesota
09.2011 - Current
- Maintained organized and visually appealing product displays.
- Assisted customers in locating merchandise throughout the store.
- Processed transactions accurately at the cash register.
Patient Financial Representative
Fairview Health Services
Minneapolis, Minnesota
01.1993 - Current
- Managed patient billing inquiries and resolved insurance-related issues.
- Maintained accurate patient account information in the electronic health record system.
- Collaborated with healthcare providers to explain charges and billing processes.
- Utilized various software applications including electronic medical records, practice management systems, claims processing systems.
- Performed detailed account reconciliations to ensure accuracy of payments received.
- Established effective working relationships with external customers such as insurance companies, healthcare providers.
- Assisted customers in selecting products based on their needs and preferences.
- Managed sales transactions and processed payments accurately and efficiently.
- Maintained product displays to ensure an attractive shopping environment.
- Collaborated with team members to enhance customer service strategies and techniques.
- Conducted inventory checks and restocked shelves as needed to meet demand.
- Resolved customer complaints and inquiries promptly to maintain satisfaction levels.
- Trained new associates on sales protocols and store policies for smooth operations.
Education
Some College (No Degree) - Communications
University of Minnesota
Minneapolis, MN09-1989
Associate of Arts - Communications
Normandale Community College
Minneapolis, MN06-1985
Skills
- Customer service and support
- Visual merchandising
- Inventory management
- Point-of-sale operations
- Product expertise
- Relationship management
References
References available upon request.
Timeline
Retail Sales Associate
TJ Maxx, TJX Companies
09.2011 - Current
Patient Financial Representative
Fairview Health Services
01.1993 - Current
Some College (No Degree) - Communications
University of Minnesota
Associate of Arts - Communications
Normandale Community College