Kristin Henslee

• Monitored production processes to detect deviations from specifications or standards.
• Organized and prepared workstations and materials needed for operations to maximize productivity and meet all Safety Procedures and Requirements.
• Inspected products and machines to maintain quality and efficiency.
• Trained new employees on safe and efficient print and production procedures and proper machine operations.
• Evaluated employee skills and knowledge regularly, training, and mentoring
• Took on additional shifts during peak work periods to keep projects on schedule.
• Operated up to 3 UV printers at one time to achieve highest print quality and productivity with minimal scrap.
• Operated and Supervised manual packagers and automatic packaging lines.
• Recorded relevant job data in daily production logs and required forms, produced activity reports and discussed production with supervisors to identify areas in need of improvement.
• Worked different stations to provide optimal coverage and meet production goals.
• Collaborated with other departments to optimize production workflows and Print Quality
• Used SAP and L2L to record product, packaging and order information.
• Created labels and packaging using label making software and label machines.
• Did changeovers for entire department on all production and print lines once a week.
• Performed regular maintenance checks on production lines to identify any issues needing repair or replacement.

• Led startup and opening of a very successful E-commerce business
• Built Website with over 1000 products with multiple images and detailed description.
• Set pricing structures according to market and emerging trends
• Promoted business on social media platforms to maximize brand identity and generate revenue
• Executed updated marketing plans to increase branding exposure, customer traffic and sales
• Directed and launched hundreds of product additions for new market expansion, driving incremental sales volume
• Analyzed consumer behaviors and market trends, adjusting email and advertising campaigns based on current knowledge
• Captured new customers by optimizing business strategies and launching products to diversify offerings
• Recommended product changes to enhance customer interest and maximize sales.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Managed timely and effective replacement of damaged or missing products.
• Created and maintained detailed database to develop promotional sales.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
• Oversaw daily functions, including inventory management, display merchandising and purchasing operations
• Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits
• Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.

• Fielded customer complaints and queries, fast-tracking them for problem resolution
• Worked with Management to develop customer service improvement initiatives
• Answered 20+ inbound calls per day to resolve issues and answer inquiries based on current and previous work orders and specific projects.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor

• Delivered excellent customer service and support to each

customer

• Evaluated customer account information to assess current issues and determine potential solutions
• Resolved average of 100 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume

• Meration win top-notch cito meres Vice anding caved

numerous awards

• Displayed strong telephone etiquette, effectively handling all customer calls
• Processed orders, keeping customers advised of status
• Assisted in training new and transferred employees
• Utilized active listening and communication skills to address customer inquiries and escalated issues