Well Rounded action driven individual Dedicated to providing Customer Service skills to prioritize and multi-task in fast-paced working environment. Most recently Known for successfully handling Quality control issues within an extrusion environment. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Hi, I’m
Rebecca Matta
Ravenna,OH
Summary
Overview
14
years of professional experience
Work History
Trelleborg Sealing ProfilesAurora, OH
Quality Control Inspector
05.2019 - 10.2023
Job overview
- Inspected products for defects and conformance to customer specifications.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Trained new employees on proper use of test equipment and inspection techniques.
- Reviewed customer complaints and identified potential sources of quality issues.
- Line checks performed every hour
- experience with FAIR, NSD.NSP, NC reports
- Conducted root cause analysis investigations when issues arose with production processes or end-products.
- use of calipers, durometer, scales, blueprints, rulers
LMT Mercer GroupHartville, OH
Quality Control Inspector
09.2017 - 05.2019
Job overview
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Performed first piece inspection
- Compared product and materials colors, shapes, textures with customer approved samples and color swatches.
- Notified supervisors of production issues.
National Enterprise SystemsSolon, OH
Collections Specialist
02.2016 - 09.2017
Job overview
- Assisted clients with questions or concerns about their accounts in a professional manner.
- Evaluated financial situations of debtors to determine the best resolution for both parties.
- Provided guidance to customers on how to manage their finances and stay current on their obligations.
- Utilized skip tracing techniques to locate hard-to-find debtors.
- Ensured compliance with all applicable federal and state laws governing the collection process.
- Attended continuing education courses related to debt collection laws, regulations, and practices.
- made and or received 300+ inbound and outbound calls per day regarding clients accounts being held in the office.
- successful in meeting and exceeding client expectations including but not limited to customer service, sales goals, etc.
Houghton InternationalCleveland, OH
Quality Lab Technician
01.2013 - 02.2016
Job overview
- maintained onsite production systems through contamination and heat treat testing, metallurgical testing and fluid analysis
- measures and recorded washer system parameters to qualify in process fluids to meet OEE and OEM specifications.
- Member of cross functional team, including technical service manufacturing, assembly, etc
Nautica RetailAurora, OH
Sales Manager
10.2011 - 01.2013
Job overview
- Tracked sales status through internal programs and sat in on marketing and development strategy meetings.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
StarbucksMantua, OH
Barista
10.2009 - 01.2013
Job overview
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Stocked shelves with ingredients needed to make coffee drinks.
- Described menu items to customers and suggested appealing products.
Education
Crestwood High SchoolMantua, OH
High School Diploma
University Overview
Skills
- Inbound and Outbound Calling
- Call Management
- Customer Service
- Sales management
- Professional Telephone Demeanor
- Technologically Savvy
- Blueprint Interpretation
- calipers
- rulers
References
References
- Matt Paulus, Trelleborg Sealing Profiles, Quality Manager 330-995-9725
- Jeremy Hoaglin, LMT, Quality Supervisor 330-831-6573
- Tasha Romo, National Enterprise systems, collections specialist 330-389-6634
- Tammy Whinning, Nautica Clothing Co, Store manager 330-995-4730
Timeline
Quality Control Inspector
Trelleborg Sealing Profiles
05.2019 - 10.2023
Quality Control Inspector
LMT Mercer Group
09.2017 - 05.2019
Collections Specialist
National Enterprise Systems
02.2016 - 09.2017
Quality Lab Technician
Houghton International
01.2013 - 02.2016
Sales Manager
Nautica Retail
10.2011 - 01.2013
Barista
Starbucks
10.2009 - 01.2013
Crestwood High School
High School Diploma
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