Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Hagan

Jamestown,NC

Summary

Hardworking and dependable pharmacy technician successful at managing multiple priorities with a positive attitude. Proven ability to work within a team environment while building and maintaining customer and patient relationships.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician II

Cone Health
10.2024 - Current
  • Selected to train 5 new pharmacy technicians, developing their skills and knowledge to perform effectively across multiple pharmacy settings, including call center, central fill, and alternate community locations.
  • Frequently assist in resolving third-party claim rejections, providing clear explanations to colleagues to enhance their understanding and readiness for future cases.
  • Assist with medication orders as needed, including receiving shipments, verifying invoices, and stocking medications.
  • Collaborate in developing and sharing detailed pharmacy procedure guides to support consistency and training across community pharmacy locations.
  • Facilitated the ordering of non-stock medications for patients and maintained over-the-counter inventory based on demand, following established ordering templates.

Billing Specialist

Walgreen's Specialty Pharmacy
02.2023 - 05.2024
  • Implemented an efficient organization system to track and resolve third party rejections, prior authorizations/appeals, and cost assistance for patients.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Worked closely with insurance companies and other healthcare professionals to facilitate optimal outcomes for patients.

Shipping Department Technician

Walgreen's Specialty Pharmacy
02.2023 - 05.2024
  • Implemented an efficient organization system to track and resolve third party rejections, prior authorizations/appeals, and cost assistance for patients.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Worked closely with insurance companies and other healthcare professionals to facilitate optimal outcomes for patients.

Senior Certified Pharmacy Technician

Walgreen's Retail Pharmacy
07.2021 - 02.2023
  • Trained and mentored 4 pharmacy technicians, equipping them with the necessary skills for their day-to-day tasks in the pharmacy.
  • Efficiently managed and organized the scheduling of specialty medication deliveries, ensuring on-time arrival for patients across multiple states.
  • Provided prompt response to patient inquiries, directing them to a licensed pharmacist when appropriate.

Pharmacy Technician

Walgreen's Retail Pharmacy
07.2021 - 02.2023
  • Achieved pharmacy technician certification within 7 months of employment, demonstrating quick learning ability and dedication.
  • Accurately calculated dosage, filled prescriptions, and managed inventory under licensed pharmacist's supervision.
  • Drove company directives by offering 90 day supply, auto refill, medication synchronization, and email/text message reminders.
  • Provided assistance to patients in various areas of the pharmacy, while adhering to HIPAA regulations at all times.

Customer Engagement Leader, Associate Lead with Keys, PetCare Associate

PetSmart
08.2016 - 07.2021
  • Formed first partnership in 2+ years with local vet to enhance pet health, ensuring ongoing care.
  • Managed building operations including opening, closing, and ensuring financial accuracy with safe balancing.
  • Chosen out of 5+ candidates as Adoption Ambassador, aiding new pet parents in obtaining essential care items.
  • Arranged merchandise displays to enhance visual appeal and boost customer engagement.
  • Lead 'Sample Saturday' events, engaging customers with free samples, promoting interest and participation.

Education

BS - Biology

University At North Carolina Greensboro

High school Diploma - undefined

Lucy Ragsdale Highschool
01.2016

Skills

  • Exceptional Customer and Patient Care
  • Problem Solving and Critical Thinking
  • Teamwork and Collaboration
  • Attention to Detail
  • Adaptability and Flexibility
  • Organization and Time Management

Certification

CPhT - Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician II

Cone Health
10.2024 - Current

Billing Specialist

Walgreen's Specialty Pharmacy
02.2023 - 05.2024

Shipping Department Technician

Walgreen's Specialty Pharmacy
02.2023 - 05.2024

Senior Certified Pharmacy Technician

Walgreen's Retail Pharmacy
07.2021 - 02.2023

Pharmacy Technician

Walgreen's Retail Pharmacy
07.2021 - 02.2023

Customer Engagement Leader, Associate Lead with Keys, PetCare Associate

PetSmart
08.2016 - 07.2021

High school Diploma - undefined

Lucy Ragsdale Highschool

BS - Biology

University At North Carolina Greensboro
Emily Hagan