Hardworking and dependable pharmacy technician successful at managing multiple priorities with a positive attitude. Proven ability to work within a team environment while building and maintaining customer and patient relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician II
Cone Health
10.2024 - Current
Selected to train 5 new pharmacy technicians, developing their skills and knowledge to perform effectively across multiple pharmacy settings, including call center, central fill, and alternate community locations.
Frequently assist in resolving third-party claim rejections, providing clear explanations to colleagues to enhance their understanding and readiness for future cases.
Assist with medication orders as needed, including receiving shipments, verifying invoices, and stocking medications.
Collaborate in developing and sharing detailed pharmacy procedure guides to support consistency and training across community pharmacy locations.
Facilitated the ordering of non-stock medications for patients and maintained over-the-counter inventory based on demand, following established ordering templates.
Billing Specialist
Walgreen's Specialty Pharmacy
02.2023 - 05.2024
Implemented an efficient organization system to track and resolve third party rejections, prior authorizations/appeals, and cost assistance for patients.
Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Worked closely with insurance companies and other healthcare professionals to facilitate optimal outcomes for patients.
Shipping Department Technician
Walgreen's Specialty Pharmacy
02.2023 - 05.2024
Implemented an efficient organization system to track and resolve third party rejections, prior authorizations/appeals, and cost assistance for patients.
Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Worked closely with insurance companies and other healthcare professionals to facilitate optimal outcomes for patients.
Senior Certified Pharmacy Technician
Walgreen's Retail Pharmacy
07.2021 - 02.2023
Trained and mentored 4 pharmacy technicians, equipping them with the necessary skills for their day-to-day tasks in the pharmacy.
Efficiently managed and organized the scheduling of specialty medication deliveries, ensuring on-time arrival for patients across multiple states.
Provided prompt response to patient inquiries, directing them to a licensed pharmacist when appropriate.
Pharmacy Technician
Walgreen's Retail Pharmacy
07.2021 - 02.2023
Achieved pharmacy technician certification within 7 months of employment, demonstrating quick learning ability and dedication.
Accurately calculated dosage, filled prescriptions, and managed inventory under licensed pharmacist's supervision.
Drove company directives by offering 90 day supply, auto refill, medication synchronization, and email/text message reminders.
Provided assistance to patients in various areas of the pharmacy, while adhering to HIPAA regulations at all times.
Customer Engagement Leader, Associate Lead with Keys, PetCare Associate
PetSmart
08.2016 - 07.2021
Formed first partnership in 2+ years with local vet to enhance pet health, ensuring ongoing care.
Managed building operations including opening, closing, and ensuring financial accuracy with safe balancing.
Chosen out of 5+ candidates as Adoption Ambassador, aiding new pet parents in obtaining essential care items.
Arranged merchandise displays to enhance visual appeal and boost customer engagement.
Lead 'Sample Saturday' events, engaging customers with free samples, promoting interest and participation.
Education
BS - Biology
University At North Carolina Greensboro
High school Diploma - undefined
Lucy Ragsdale Highschool
01.2016
Skills
Exceptional Customer and Patient Care
Problem Solving and Critical Thinking
Teamwork and Collaboration
Attention to Detail
Adaptability and Flexibility
Organization and Time Management
Certification
CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician II
Cone Health
10.2024 - Current
Billing Specialist
Walgreen's Specialty Pharmacy
02.2023 - 05.2024
Shipping Department Technician
Walgreen's Specialty Pharmacy
02.2023 - 05.2024
Senior Certified Pharmacy Technician
Walgreen's Retail Pharmacy
07.2021 - 02.2023
Pharmacy Technician
Walgreen's Retail Pharmacy
07.2021 - 02.2023
Customer Engagement Leader, Associate Lead with Keys, PetCare Associate