Adriana Tlacoapa
Middletown,NY
Summary
Dedicated and detail-oriented Certified Pharmacy Technician II with over a year of experience in assisting pharmacists, managing inventory, compounding medications, and providing exceptional customer service in retail and hospital settings. Seeking to leverage pharmaceutical expertise, bilingual communication skills, and organizational abilities to contribute to a healthcare-focused organization. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse. Efficient in healthcare support, known for high productivity and ability to complete tasks swiftly. Possess strong skills in medication dispensing accuracy, inventory management, and customer service. Excel in teamwork, and adaptability, ensuring seamless operations within pharmacy settings. Committed to upholding highest standards of quality control.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician II
Montefiore St. Luke's Cornwall Hospital
Newburgh, NY
02.2024 - Current
- Compound and dispense medical prescriptions accurately
- Manage inventory and ensure proper storage of medications according to safety regulations
- Maintain comprehensive records for prescriptions filled and dispensed
- Order supplies as needed to keep the pharmacy well-stocked
Bilingual Support Role - Pharmacy Technician Program
SUNY Orange
Newburgh, NY
01.2024 - Current
- Provide language support to bilingual students in the Pharmacy Technician program
- Act as a communication bridge between instructors and students in English and Spanish
- Promote community engagement to encourage enrollment among diverse populations
Certified and NY Registered Pharmacy Technician
Walgreens
Middletown, NY
10.2023 - 01.2024
- Assisted pharmacists with processing prescriptions and managing pharmacy systems
- Delivered an exceptional customer experience and supported pharmacy cash register operations
- Maintained accurate patient and drug information within pharmacy systems
Retail Sales Consultant (RSC)
AT&T
Middletown, NY
07.2021 - 01.2022
- Built strong customer relationships and processed phone upgrades efficiently
- Handled payment transactions and resolved customer concerns
Supervisor/Manager
Converse
Woodbury, NY
11.2018 - 07.2021
- Oversaw inventory audits, marketing, visuals, and pricing strategies
- Managed store operations, including opening/closing procedures and cash handling
- Trained and supervised employees to ensure a positive work environment
Cashier/Stock
HUGO BOSS
Woodbury, NY
06.2019 - 09.2019
- Processed transactions and handled returns/exchanges efficiently
- Stocked merchandise and provided excellent customer service
Sales Associate/Lead Cashier
American Eagle Outfitters
White Plains, NY
11.2017 - 06.2019
- Maximized sales by delivering knowledgeable and friendly service
- Ensured smooth cashier operations and store organization
Education
Certificate - Pharmacy Technician
SUNY ORANGE
Newburgh06-2023
Associate of Applied Science - Biology
Orange County Community College
Middletown, NYHigh School Diploma -
Middletown High School
Middletown, NY06-2018
Career And Technical Education - Allied Health
Orange-Ulster BOCES
Goshen, NY05-2018
Skills
- Pharmacy operations
- Prescription labeling
- Updating medication histories
- Problem-solving skills
- Proper labeling procedures
- Intravenous admixture preparation
- Point of sale systems proficiency
- Drug security
- Pharmacist support
- HIPAA
- Patient confidentiality
- Advanced math skills
- Drug storage procedures
- Pharmacy and customer records management
- Manual and automated medication dispensing
- Team collaboration
- Drug utilization review
- Sterile technique
- Patient paperwork
- Aseptic techniques
- FDA and HIPAA compliance
- Prescription management
- Medication dispensing
- Insurance billing
- Record keeping
- Compounding techniques
- Workflow optimization
- Staff development
- Medication preparation
- Time management
- Verbal and written communication
- Troubleshooting malfunctioning equipment
- New hire onboarding
- Multitasking and organization
- Pharmacy law compliance
- Pharmacology expertise
- Inventory management
- Quality assurance and control
- Data entry
- Pharmaceutical calculations
- Dosage form preparation
- Customer service
- Drug classification
- Regulatory compliance
- Filling prescriptions
- Prescription verification
- Drug inventory control
- Refill requests
- Stocking medications
- Empathy and patience
- Proper labeling
- HIPAA regulations
- Attention to detail
- Medication safety protocols
- Medication storage
- Equipment operation
- Marketing
- Vendor management
- Performance evaluations
- Change management
- Workforce management
- Staff training and development
- Networking strategies
- Competitor research
- Policy and procedure development
- Goal setting
- Complex Problem-solving
- Coaching and mentoring
- Strategic planning
- Employee onboarding
- Lead generation
- Salesforce management
- Product management
- Risk management
- Clear communication
- Negotiation
- Disciplinary techniques
- Shift scheduling
- Operations management
- Decision-making
- Resource allocation
- Sales management
- Revenue management
- Cross-functional team management
- Sales techniques
- Team leadership
- Brand management
- Task delegation
- Safety procedures
- Customer relationship management (CRM)
- Business development
- Key performance indicators
- Relationship building
- Performance management
- Recruiting and interviewing
- Emergency response
- Schedule preparation
- Work prioritization
- Project planning
- Conflict resolution
- Classroom support
- Collaborative teamwork
- Maintaining safe environments
- Excel
- Computer skills
- Instructional support
- Multicultural awareness
- Organization and prioritization
- Feedback provision
- Effective communication
Languages
Spanish
Native/ Bilingual
Certification
- NYS Registered Pharmacy Technician
- PTCB Certification
- Pharmacy Technician Certification
- Medical Assistant Certification
References
References available upon request.
Timeline
Certified Pharmacy Technician II
Montefiore St. Luke's Cornwall Hospital
02.2024 - Current
Bilingual Support Role - Pharmacy Technician Program
SUNY Orange
01.2024 - Current
Certified and NY Registered Pharmacy Technician
Walgreens
10.2023 - 01.2024
Retail Sales Consultant (RSC)
AT&T
07.2021 - 01.2022
Cashier/Stock
HUGO BOSS
06.2019 - 09.2019
Supervisor/Manager
Converse
11.2018 - 07.2021
Sales Associate/Lead Cashier
American Eagle Outfitters
11.2017 - 06.2019
Certificate - Pharmacy Technician
SUNY ORANGE
Associate of Applied Science - Biology
Orange County Community College
High School Diploma -
Middletown High School
Career And Technical Education - Allied Health
Orange-Ulster BOCES