Kristin Humphries
Albany,IN
Summary
Healthcare administrative professional with strong background in healthcare management and operations. Skilled in coordinating patient care, insurance verification, managing schedules, and handling administrative tasks. Known for effective team collaboration and delivering results. Adaptable to changing needs, with strong problem-solving and communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Remote Test Evaluator
Measurement Incorporated
04.2025 - Current
- Meticulously evaluate and analyzed results, ensuring accurate and reliable input data throughout each project.
- Uphold strict confidentiality while handling sensitive information, in accordance with privacy policies and data protection regulations.
- Provided clear and efficient communication with the supervisor, providing regular updates on progress.
- Operated in a repetitive task situation while maintaining confidentiality and project security.
Homeschool Educator
Self-employed
Moyock, NC
07.2024 - Current
- Develop and implement customized lesson plans and instructional materials, ensuring alignment with state standards and the individual needs of each learner.
- Create a structured learning environment by establishing clear expectations, routines, and goals.
- Regularly assess student progress through formal and informal assessments, adjusting teaching methods as needed to promote academic growth.
Operations Associate - Radiology
Sentara Health
Elizabeth City, NC
11.2023 - 10.2024
- Verified patient insurance eligibility and benefits prior to appointments, ensuring accurate coverage information and minimizing billing issues.
- Coordinated with insurance providers to obtain prior authorizations for procedures, maintaining compliance with payer requirements.
- Utilized payer portals and internal systems to review coverage details, submit requests, and track authorization status.
- Managed high-volume patient interactions while gathering and confirming insurance information with accuracy and attention to detail.
- Demonstrated strong organizational and multitasking skills in a fast-paced healthcare environment, meeting productivity and quality standards.
- Communicated effectively with patients, providers, and insurance representatives to resolve coverage issues and ensure timely service delivery.
Remote Client Specialist
SimplrFlex
03.2021 - 12.2023
- Maintaining effective client relationships, ensuring client satisfaction and loyalty.
- Resolving customer complaints with empathy and understanding, resulting in a 99% customer satisfaction rate.
- Managing customer accounts, ensuring billing and payment information is accurate and up-to-date.
Homeschool Teacher - Career Break
Career Break
06.2017 - 03.2021
- Following an agenda, creating a curriculum, and teaching.
- Financial Management and family budgeting.
- Multi-tasking and scheduling appointments, events, and activities.
Branch Office Administrator
Edward Jones
Lafayette, Indiana Metropolitan Area
05.2015 - 09.2016
- Managed and maintained executive records, schedules, and calendar events along with data entry.
- Provided customer service to clients which includes opening accounts closing accounts, making deposits, and creating reports for annual review.
- Scheduled and confirm client appointments.
- Opened, sorted, and distribute any incoming correspondence, including fax and e-mail.
Orthodontic Assistant
DRS. SAVAGE SABOL & VISSER, LTD
Virginia Beach, Virginia, United States
01.2013 - 01.2015
- Efficiently managed patient care and office and laboratory duties within a multi-specialty dental group.
- Maintained confidential patient records, sterilization procedures, x-ray processing, and administrative duties.
- Lead inventory counts and assisted with supply ordering ensuring a sufficiently stocked office.
Education
Bachelor's - Business Administration And Management
University of Maryland Global Campus
11-2022
Associate's degree - Accounting
Tidewater Community College
01-2018
Skills
- Insurance coverage verification
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Coordination and scheduling
- Coverage and authorizations
- Electronic medical records
Websites
Certification
- Management Foundations
- Excel Essentials Training (Office 365/ Microsoft 365)
- Certified Dental Assistant Certificate of Competency in Radiation Health and Safety (RHS)
- Medical Billing Specialist
- Human Resources: Job Structure and Design
Timeline
Remote Test Evaluator
Measurement Incorporated
04.2025 - Current
Homeschool Educator
Self-employed
07.2024 - Current
Operations Associate - Radiology
Sentara Health
11.2023 - 10.2024
Remote Client Specialist
SimplrFlex
03.2021 - 12.2023
Homeschool Teacher - Career Break
Career Break
06.2017 - 03.2021
Branch Office Administrator
Edward Jones
05.2015 - 09.2016
Orthodontic Assistant
DRS. SAVAGE SABOL & VISSER, LTD
01.2013 - 01.2015
Associate's degree - Accounting
Tidewater Community College
Bachelor's - Business Administration And Management
University of Maryland Global Campus