Ariel Muhammad
Glendale,AZ
Summary
Detail-oriented and compassionate self-starter with multiple years of experience in healthcare administration, medical billing, and customer service. Expertise in medical billing and coding (CPT & ICD-10), insurance verification, claims processing, and HIPAA compliance. Skilled in utilizing electronic billing and medical record systems to ensure accuracy and efficiency. Proven ability to handle complex problem-solving, multitasking, and providing exceptional customer care in high-pressure environments. Adaptable and able to thrive in dynamic environments, managing changing priorities with ease. Adept at maintaining patient confidentiality, enhancing patient satisfaction, and streamlining processes to improve overall operational performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote Customer Care Medicaid Associate
Totalmed Staffing
01.2024 - Current
- Verified client accounts and addressed inquiries from members, providers, and employers.
- Provided detailed explanations of benefits and educated members to optimize their healthcare resources.
- Demonstrated critical thinking to resolve complex issues and facilitated the resolution of member/provider concerns efficiently.
- Managed multi-channel communication, including phone, email, and in-person interactions.
- Documented calls per company standards and aimed to resolve inquiries at the first point of contact.
- Showcased data entry skills and proficiency in PC processing within a Windows environment.
Remote Customer Care Billing Representative
Integra Connect
03.2021 - 01.2023
- Managed medical billing and insurance verification, ensuring compliance with CPT, ICD-10, and HIPAA regulations.
- Enhanced client satisfaction with prompt resolution of billing inquiries and disputes.
- Achieved 98% accuracy in claims submission, minimizing billing errors and maximizing revenue collection.
- Processed insurance verification and authorizations while addressing patient inquiries via phone and email.
- Implemented process improvements, reducing claims processing time by 20% and increasing operational efficiency.
- Collaborated with healthcare providers to ensure timely reimbursement for services.
- Researched and resolved billing discrepancies to enable accurate billing.
Seasonal Technical Support Representative
H & R Block Headquarters
01.2018 - 01.2019
- Provided technical support to tax professionals during peak tax season, resolving software and system issues.
- Served as the first point of contact for technical service calls and emails, achieving a 95% customer satisfaction rating.
- Collaborated with developers to identify and report software bugs, contributing to system enhancements.
- Utilized diagnostic tools to troubleshoot and resolve technical issues in tax offices.
- Used a variety diagnostic tools and system and tactics to identify and resolve system, phone, and other technical issues within tax offices.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Customer Service Representative
Centrinex
01.2016 - 01.2018
- Provided exceptional customer service to clients, handling inquiries, resolving issues, and offering product information.
- Maintained a call resolution rate of 94%, exceeding departmental targets, and ensuring customer satisfaction.
- Demonstrated strong multitasking abilities, efficiently managing high call volumes while maintaining professionalism and empathy.
- Helped customers open and activate new accounts and processed loans.
- Assisted in developing customer service training materials, contributing to improve performance
- De-escalate problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ10.2026
Associate of Applied Science - Healthcare Administration
Arizona College of Allied Health`
Glendale, AZ07.2023
Medical Billing & Medical Front Office Externship -
Kukurin Chiropractic & Acupuncture
Arizona College Of Allied Health12.2021
Medical Billing and Coding Diploma -
Arizona College of Allied Health
11.2021
High School Diploma -
Brookshire International Academy
06.2021
Skills
- Medical Billing and Coding
- Healthcare Administration
- Active Listening
- CPT ICD-10
- Accounts Receivable
- Phone Etiquette
- HIPAA Regulations
- Insurance Verification
- Critical Thinking
- Claims Processing
- Electronic Billing Systems
- Electronic Medical Record Systems
- Proficient in Microsoft Office
- Medical Terminology
- Patient Registration
- Customer Care
- Exceptional Communication
- Organizational Skills
- Typing 40 wpm
- Time Management
- Multitasking
- Strong Computer and Navigation Skills
- Customer Service
- Attention to Detail
- Computer Skills
- Decision-Making
- Complex Problem-Solving
- Work Planning and Prioritization
- Triaging
- Team Leadership
- Exceeding Customer Expectations
- Documentation And Reporting
- Patient Confidentiality
- Creative Problem-Solving
- Calm and Effective Under Pressure
- Patient Scheduling
- Quality Assurance
- Insurance Coverage Verification
Certification
Basic Life Support, American Safety & Health Institute
Timeline
Remote Customer Care Medicaid Associate
Totalmed Staffing
01.2024 - Current
Remote Customer Care Billing Representative
Integra Connect
03.2021 - 01.2023
Seasonal Technical Support Representative
H & R Block Headquarters
01.2018 - 01.2019
Customer Service Representative
Centrinex
01.2016 - 01.2018
Bachelor of Science - Nursing
Grand Canyon University
Associate of Applied Science - Healthcare Administration
Arizona College of Allied Health`
Medical Billing & Medical Front Office Externship -
Kukurin Chiropractic & Acupuncture
Medical Billing and Coding Diploma -
Arizona College of Allied Health
High School Diploma -
Brookshire International Academy