Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
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KRISTIN IREI

Kaneohe,HI

Summary

Dynamic and results-driven individual with a proven track record in administration and management. Detail-oriented professional with strong communication abilities and a passion for delivering exceptional customer service.


Professional administrative specialist with proven ability to streamline operations and enhance team productivity. Adept at managing complex tasks, coordinating projects, and fostering collaborative work environment. Skilled in process improvement, organizational management, and effective communication. Known for adaptability and achieving high-impact results in fast-paced settings.

Overview

9
9
years of professional experience

Work History

Contract Sales Administrator

The Carpet Shoppe
07.2024 - Current
  • Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
  • Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Customer Care Coordinator

The Carpet Shoppe
06.2023 - 06.2024
  • Took ownership of customers issues to follow problems through to resolution.
  • Assisted call-in customers with questions and orders.
  • Managed high call volume with excellent multitasking skills, ensuring timely assistance to customers.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Provided support during peak periods, effectively managing workload to avoid dropped calls or missed opportunities.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business.

Restaurant Manager

Makaua Enterprises
05.2015 - 11.2021
  • Managed daily operations of a busy restaurant, overseeing staff and ensuring excellent customer service
  • Created weekly schedules, tracked inventory, and managed food costs to increase profitability
  • Handled customer complaints and feedback in a professional manner, resolving issues to ensure customer satisfaction
  • Maintained a clean and organized restaurant environment, ensuring compliance with health and safety regulations
  • Conducted performance reviews and provided feedback to staff to improve overall team performance
  • Worked closely with vendors and suppliers to negotiate pricing and secure high-quality ingredients for the restaurant
  • Collaborated with the chef to plan menus and specials, ensuring a diverse and appealing selection of dishes

Education

HIGH SCHOOL DIPLOMA -

Sacred Hearts Academy
Honolulu, HI
01.2002

Skills

  • Client Relationship Management
  • Time Management
  • Problem-solving
  • Attention to Detail
  • Communication
  • Sales Support

References

  • Kristi Takimoto, 808-277-9278
  • Kaydine Leafa, 808-725-0471

Personal Information

Date of Birth: 03/02/84

Timeline

Contract Sales Administrator

The Carpet Shoppe
07.2024 - Current

Customer Care Coordinator

The Carpet Shoppe
06.2023 - 06.2024

Restaurant Manager

Makaua Enterprises
05.2015 - 11.2021

HIGH SCHOOL DIPLOMA -

Sacred Hearts Academy
KRISTIN IREI