Kristin Jensen
Minneapolis,MN
Summary
Claims Analyst, with 7 years of experience providing unsurpassed service and attention to customers, adjusters and agents. Provided support to claims processing, and operations in a team environment. Fundamental skills in relationship building, persuasion, and active learning make it easy to adapt to new situations and markets. Claims Analyst with deep knowledge of crop claims industry. Solid abilities in developing objectives and strategies to settle crop claims. Excellent skills compiling, coding, categorizing and auditing information to process claims. Motivated Analyst specializing in property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
RCIS Claims Analyst
RCIS
10.2017 - Current
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Demonstrated high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Participated in ongoing training programs to stay current on industry developments and maintain a strong understanding of relevant laws and regulations affecting claims process.
- Provided exceptional customer service by promptly addressing inquiries from policyholders, agents, and other stakeholders regarding status of their claim
- Supported internal audit initiatives by providing detailed documentation of claims handling procedures as required for compliance purposes.
- Mentored junior team members, sharing expertise in claims analysis techniques and fostering professional growth within t department.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Underwriting Services Specialist I
Zurich/RCIS
01.2017 - 10.2017
- Reviewed and processed policy changes, and made corrections to entries on policies
- Electronically processed insurance submissions using internal computer system
- Distributed mail both manually and electronically
- Read applications and extracted information necessary to initiate defined work
- Operated office equipment such as scanner, printer, fax, computer
- Performed tasks such as document indexing
- Performed self-check of own work to ensure accuracy and reconcile discrepancies
- Responded promptly and accurately to requests for information
- Typed/Processed a variety of filings, forms, and letters to comply with legal requirements
- Processed work with attention to timeliness, productivity, and quality
- Participated in weekly team huddles and joint team meetings
- Completed Crop 101.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
Auto Claims Property, Customer Service Professional
State Farm Insurance Company
05.2015 - 11.2016
- Customer service over phone for auto claims
- Specialized in Consolidated Claims Unit, which dealt in ERS (emergency roadside service) claims
- Knowledge of ECIM system for claims processing
- Made and received phone calls to move auto claim forward for resolution
- Made payments to customers and service providers
- Participated in daily and weekly huddles for state and claim information updates
- Stayed up to date on State Farm training and company information
- Made myself available for mandatory overtime requirements.
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Responded to customer calls and emails to answer questions about products and services.
- Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.
Sales Consultant
MyBullFrog.com
09.2014 - 04.2015
- Sales and customer service on the floor
- Became knowledgeable of product offerings and features to help customers make an informed purchase decision
- Stayed informed of corporate sales and pricing changes, updating product labels and call out cards as needed
- Participated in daily, weekly, and monthly floor sets to update product inventory and promotional displays
- Used point-of-sale system to process purchases, returns, store transfers, receivables, and orders
- Knowledgeable of EROES and Retail IQ
- Always up to date on company information and HUB trainings
- Knowledgeable of Phobio.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
Executive Sales Specialist
Wireless World
02.2009 - 09.2014
- Sales and customer service on the floor
- Always met or exceeded monthly sales goals set by manager
- Became knowledgeable of product offerings and features to help customers make an informed purchase decision
- Stayed informed of corporate sales and pricing changes, updating product labels and call out cards as needed
- Participated in daily, weekly, and monthly floor sets to update product inventory and promotional displays
- Used point-of-sale system to process purchases, returns, store transfers, receivables, and orders
- Knowledgeable of EROES and Retail IQ
- Always up to date on company trainings and knowledge bases
- Knowledgeable of Chatterspot and Phobio.
- Established long-term client relationships through effective communication and negotiation skills.
Education
High School Diploma Received -
Wakonda Public School
Wakonda, SD05.1995
Some College Received -
Northern State University
Aberdeen, SD05.1999
Skills
- Customer Relations
- Data Entry
- Instant Messaging
- TEAMS
- Outlook Express
- Insurance Knowledge
- Phone Etiquette
- Excel
- Claims
- Claims analysis
- Interpersonal and written communication
- Policy Interpretation
- Document workflow
- Claims review
- Claims Processing
- Coaching and Mentoring
- Computer Skills
- Active Listening
- Team Collaboration
Personal Email
rollapills@hotmail.com
To Whom It May Concern
I learned through Zurich/RCIS, that you are in need of a qualified and skilled RCIS Crop Insurance Procedure Specialist, and I believe my skill set would closely match this type of position. I can contribute many years of customer service and crop insurance knowledge, over the phone, and through email. I am confident that my experience in customer service will contribute to the success of the job. As you will see in my attached resume, I worked at RCIS in anorak, MN, and prior to that I worked at State Farm Insurance in Tempe, AZ. I look forward to using my experience and education to contribute to RCIS Crop Insurance Procedure Specialist. Further, as an experienced claims analyst at RCIS, I would be an asset to your current team. I have used my people skills and product knowledge to help customers, agents, and adjusters with their crop insurance questions. Thank you for your time and kind consideration. I believe I can serve as a prime asset to Zurich/RCIS's mission toward excellent customer relationships, and look forward to speaking with you to explore how I might be able to add value to your company. Please do not hesitate to contact me.
Professional Highlights
- Store Named #1 in customer service 14 months in a row, Wireless World, Sioux Falls, SD.
- Noted several times with high NPS scores in an online review, from satisfied customers, Wireless World, Sioux Falls, SD.
- Dependable – excellent attendance and on-time records.
- Store lead in accessory ordering and display, Wireless World, Sioux Falls, SD.
- Store lead in accessory sales, month of Feb 2015, mybullfrog.com, Gilbert, AZ.
- Made an ERS (emergency roadside) flow chart and information packet for fellow coworkers, State Farm, Tempe, AZ.
- Crop 101 completed, RCIS, Sioux Falls, SD.
- MAGIC completed
- Adjuster Customer Service
- 59.5 Hours of CAPP training completed
References
- Phil Zea, Friend/Previous manager of, 5420 E Arrowhead Pkwy, Sioux Falls, SD, 57110, (605) 254-2725
- Karla Washington, Friend, 832 Foster Ave, Sioux Falls, SD, 57103, karladanny@live.com, (605)413-7119
- Alyssa McGinnis, Sales Specialist, 5420 E Arrowhead Pkwy, Sioux Falls, SD, 57110, amcginnis@wirelessworldus.com, (605)334-8222, (605)261-2017
Certification
- MAGIC
- Crop 101
- Adjuster Customer Service Training
Timeline
RCIS Claims Analyst
RCIS
10.2017 - Current
Underwriting Services Specialist I
Zurich/RCIS
01.2017 - 10.2017
Auto Claims Property, Customer Service Professional
State Farm Insurance Company
05.2015 - 11.2016
Sales Consultant
MyBullFrog.com
09.2014 - 04.2015
Executive Sales Specialist
Wireless World
02.2009 - 09.2014
High School Diploma Received -
Wakonda Public School
Some College Received -
Northern State University
- MAGIC
- Crop 101
- Adjuster Customer Service Training
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