Years of professional customer service
Beth Pfeifer
Insurance Adjuster
Russell,KS
Summary
Experienced with analyzing and processing diverse claims accurately and efficiently. Utilizes strong investigative skills and attention to detail to ensure fair settlements. Track record of maintaining compliance with industry regulations and providing excellent customer service.
Overview
20
20
Work History
Crop Claims Specialist
RCIS
11.2015 - 03.2025
- Enhanced customer satisfaction with timely communication, and clear explanations of claim outcomes while applying policy regulations and requirements.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners including agents, FSA offices, and other approved insurance providers to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
Farm Bureau Fincnacil Serives Agent
Farm Bureau Financial Servies
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Tailored communication strategies to different client segments, improving engagement.
Education
Bachelor of Science - Apparel And Textile Marketing
Kansas State University
Manhattan, KS05-1997
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Relationship building
- Organizational skills
- Clear communication
Timeline
Crop Claims Specialist
RCIS
11.2015 - 03.2025
Bachelor of Science - Apparel And Textile Marketing
Kansas State University
Farm Bureau Fincnacil Serives Agent
Farm Bureau Financial Servies
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