David Grahl
Eden,WI
Summary
With a proven track record at NAU Country Insurance, I excelled in managing complex claims and delivering exceptional customer service, showcasing my critical thinking and empathy. My expertise in claims adjustment and ability to mentor teams highlight my commitment to excellence and collaboration in high-stakes environments.
Overview
12
12
years of professional experience
Work History
Crop Claims Specialist
NAU Country Insurance
01.2016 - Current
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Followed up with customers on unresolved issues.
- Delivered comprehensive training sessions for new hires on claims handling procedures, policy interpretation basics, negotiation techniques, and other core competencies related to the role of a Claims Specialist.
Senior Claims Adjuster
NAU Country Insurance
01.2014 - 01.2016
- Provided exceptional customer service during stressful situations, demonstrating empathy, patience, and professionalism throughout the entire claims process.
- Mentored junior adjusters on effective time management and organizational skills, leading to improved work quality and job satisfaction.
- Examined claims forms and other records to determine insurance coverage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Crop Adjuster
NAU Country Insurance
04.2013 - 01.2014
- Provided exceptional customer service by addressing questions and concerns promptly and professionally.
- Demonstrated exceptional problem-solving skills in addressing unique challenges faced by clients during the claims process.
- Ensured compliance with government regulations and industry standards during all aspects of the claims process.
- Managed claims caseload effectively while maintaining flexibility to respond quickly to urgent cases or changing priorities.
Education
Dairy Science Degree - Dairy Science
UW Madison Short Course
Madison, WI03-1997
High School Diploma -
Campbellsport High School
Campbellsport, WI06-1995
Skills
- Customer service
- Critical thinking
- Decision-making
- Organizing and prioritizing work
- Claims adjustment
- Teamwork and collaboration
- Complex claims consulting
- Verbal communication
Timeline
Crop Claims Specialist
NAU Country Insurance
01.2016 - Current
Senior Claims Adjuster
NAU Country Insurance
01.2014 - 01.2016
Crop Adjuster
NAU Country Insurance
04.2013 - 01.2014
Dairy Science Degree - Dairy Science
UW Madison Short Course
High School Diploma -
Campbellsport High School
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