Courtney Pilkington
Lake City
Summary
Experienced Crop Claims Specialist with RCIS/Zurich, adept at claims management and customer communication. Proven track record in enhancing client satisfaction through effective relationship building and problem-solving. Skilled in navigating complex claims with attention to detail and organizational excellence, consistently achieving positive outcomes in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Crop Claims Specialist
RCIS/Zurich
01.2013 - Current
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, agents, and insureds to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
District Clerk
Barber County Conservation District
04.2006 - 01.2013
- Delivered day-to-day administrative support for district manager and NRCS staff.
- Transcribed and composed letters, memos, and reports.
- Provide Conservation assistance to the patrons of Barber County including helping with Conservation Plans.
Education
Associate of Science - Business Administration
Pratt Community College
Pratt, KS05-2007
No Degree - Accounting
Northwestern Oklahoma State University
Alva, OKNo Degree - Business Administration And Management
Fort Hays State University
Hays, KSSkills
- Claims management
- Customer communication
- Claims compliance including working with RMA
- Relationship building
- Problem solving
- Organizational skills
- Attention to detail
- Time management
- Adaptable mindset
- Team collaboration
Timeline
Crop Claims Specialist
RCIS/Zurich
01.2013 - Current
District Clerk
Barber County Conservation District
04.2006 - 01.2013
Associate of Science - Business Administration
Pratt Community College
No Degree - Accounting
Northwestern Oklahoma State University
No Degree - Business Administration And Management
Fort Hays State University
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