Kristin Jones
Olney
Summary
Dynamic customer service specialist with extensive experience in call centers, retail sales, and small business ownership. Recognized for exceptional professionalism and problem-solving skills, consistently fostering strong connections with customers while effectively promoting tailored services. A dependable and efficient team player, adept at working independently to achieve organizational goals and enhance customer satisfaction. Committed to delivering outstanding service and driving positive outcomes in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Call Center Representative
Abilene Teachers Federal Credit Union
04.2023 - Current
- Manage high-volume inbound and outbound calls in a fast-paced environment.
- Identify member needs, provide information, and resolve concerns accurately.
- Promote credit union products and services aligned with member interests.
- Maintain clear and detailed call records using internal database systems.
- Consistently meet team goals and engagement metrics.
Business Owner
Rising K Horses
01.2014 - 04.2023
- Led all aspects of business operations including finance, sales, and marketing.
- Created business plans, set goals, and tracked performance against objectives.
- Managed budgets, prepared reports, and secured necessary funding.
- Maintained strong customer relationships and resolved service issues promptly.
Sales Representative
Jackson Brothers Feed
01.2017 - 06.2018
- Supported customers with product selection, orders, and account maintenance.
- Planned sales activities and built new customer relationships.
- Monitored market trends and competitor offerings.
- Provided regular sales and territory performance reports to management.
Education
High School Diploma - undefined
North Hills Private School
Millsap, TX05.2017
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Payment processing
- Account management
Timeline
Call Center Representative
Abilene Teachers Federal Credit Union
04.2023 - Current
Sales Representative
Jackson Brothers Feed
01.2017 - 06.2018
Business Owner
Rising K Horses
01.2014 - 04.2023
High School Diploma - undefined
North Hills Private School
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