Kristin Kirkland
Raleigh,NC
Summary
Versatile Customer Service Professional experienced in delivering exceptional support and maintaining high customer satisfaction. Established rapport with clients through effective communication and problem-solving strategies, contributing to business success and improved customer relations. Resourceful Technology Support Specialist specialized in troubleshooting and network configuration, ensuring efficient task completion and seamless support experiences.
Overview
3
3
years of professional experience
Work History
Team Member
Sheetz
Raleigh, North Carolina
06.2026 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Identified opportunities for upselling additional products or services based on customer needs.
- Processed returns, credits, and order changes for customer accounts.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Gathered deposits from customers to secure orders or payments and arranged billing.
- Adjusted bills and refunded money to resolve customer service or billing complaints.
- Supported sales team members to drive growth and development.
Team Member
Hwy 55
Clayton, North Carolina
10.2025 - 03.2026
- Processed customer payments efficiently at cash register.
- Operated POS register for sales, returns, and payment processing.
- Maintained organized and sanitary work area to enhance customer experience.
- Worked hard to learn required tasks quickly to maximize performance.
- Demonstrated commitment to quickly mastering essential tasks in a fast-paced environment.
- Maintained a clean and organized work area throughout shift.
- Ensured cleanliness of service areas, restrooms, and dining spaces to uphold hygiene standards.
- Rotated through a series of different stations based on team needs.
Customer Service Representative
TriMark
Raleigh, North Carolina
06.2025 - 10.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Team Associate
DD Discount
Raleigh, North Carolina
04.2025 - 09.2025
- Assisted customers with product locations and store questions at DD Discount.
- Provided customer service to clients, including resolving complaints and answering inquiries.
- Processed shipments and unpacked freight for daily store replenishment.
- Updated product prices on shelves to reflect current pricing. and updated signage for changing merchandise.
- Supported team members with stockroom tasks and store opening duties.
- Maintained inventory records and tracked deliveries.
- Participated in brainstorming sessions to generate ideas for improving operational efficiency.
- Coordinated with other departments to ensure timely delivery of projects.
Customer Service Representative
Target
Raleigh, North Carolina
11.2024 - 06.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Guided customers through replacement parts and product information.
- Processed returns, credits, and order changes for customer accounts.
- Documented customer requests and follow-up actions in service logs.
Assistant Manager
Moes Southwestern Grill
Raleigh, North Carolina
04.2024 - 09.2024
- Supervised Moe's Southwestern Grill shifts and coordinated daily restaurant operations.
- Managed customer concerns and supported friendly dining-room service at Moe's Southwestern Grill.
- Scheduled team coverage and adjusted labor needs across restaurant shifts.
- Trained crew members on service standards, food safety, and station procedures.
- Balanced cash drawers and handled register transactions during busy meal periods.
- Assisted general manager with hiring, onboarding, and performance coaching.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Created a system for monitoring inventory and placing supply orders.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Coordinated with other departments to ensure a smooth flow of operations.
Education
Weldon High School
Weldon, NCSkills
- POS management
- Cash handling
- Customer relationship management
- Support case resolution
- Sales closing
- In-store support
- Follow-up management
- Customer training
- Customer consulting
- Coordination
- Process optimization
- Data entry
- Typing proficiency
- Report transcription
- Call escalation
- Effective communication
- Business development
- Positive and professional
- Document control
- Client management
Timeline
Team Member
Sheetz
06.2026 - Current
Team Member
Hwy 55
10.2025 - 03.2026
Customer Service Representative
TriMark
06.2025 - 10.2025
Team Associate
DD Discount
04.2025 - 09.2025
Customer Service Representative
Target
11.2024 - 06.2025
Assistant Manager
Moes Southwestern Grill
04.2024 - 09.2024
Weldon High School