Kristin Knight
Summary
Dependable, detail oriented professional with extensive experience in customer service, team leadership, and residential cleaning. Recognized for building strong client relationships, delivering exceptional results, and maintaining high standards of quality and reliability. Skilled in staff training, conflict resolution, and operations management in both fast paced and client focused environments. Adept at problem solving, multitasking, and ensuring customer satisfaction through proactive communication and a strong work ethic.
Overview
13
13
years of professional experience
Work History
Cashier
Pilot Flying J Travel Center
Lathrop
09.2025 - Current
- Processed customer transactions efficiently and accurately.
- Assisted customers with product inquiries and service issues.
- Maintained cleanliness and organization of checkout area.
Professional Cleaner
Rise and Shine Cleaning Services
02.2025 - Current
- Perform deep cleaning for residential homes, vacation rentals, and move-in/move-out properties, ensuring every detail meets client expectations.
- Deliver excellent customer service by being courteous, respectful of client property, and attentive to specific cleaning requests.
- Recognized for thoroughness, consistency, and maintaining a high standard of cleanliness.
- Trusted with client property keys and unsupervised access due to proven reliability and professionalism.
- Helped maintain repeat clientele through quality work and positive client interactions.
Cashier Specialist
Fast Break Mobil
04.2022 - 12.2023
- Delivered fast, friendly, and accurate service to hundreds of customers daily in a high-traffic convenience store.
- Handled cash, credit, and debit transactions with accuracy, balancing the register at the end of each shift.
- Monitored inventory levels on frequently purchased items, alerting management to restocking needs before shortages occurred.
- Kept work areas, shelves, and checkout counters clean, organized, and fully stocked.
- Responded calmly and professionally to customer complaints or concerns, ensuring quick resolutions and positive experiences.
- Recognized by management for reliability, flexibility, and willingness to take on last-minute shifts, including nights and weekends.
Assistant Manager
G & M Oil / Chevron
04.2020 - 04.2022
- Directed daily operations, including supervising employees, managing cash flow, and ensuring compliance with company policies.
- Led a team to consistently meet or exceed customer service goals, boosting customer satisfaction scores.
- Delivered hands-on coaching and mentoring to staff, fostering a supportive work environment and reducing turnover.
- Implemented more efficient scheduling practices, reducing overtime costs and improving coverage during peak hours.
- Oversaw inventory control, vendor orders, and merchandising to maintain appealing and well-stocked displays.
- Managed conflict resolution with customers and employees, ensuring issues were addressed promptly and professionally.
- Organized promotional campaigns and in-store events to increase membership sign-ups, fuel sales, and upsell products.
- Filled in for various roles as needed, demonstrating flexibility and commitment to smooth operations.
Bartender
River Lounge
02.2013 - 08.2017
- Served as sole bartender during busy night shifts, managing up to 100+ patrons in a fast-paced environment.
- Prepared and served a wide range of cocktails, beers, and specialty drinks while ensuring consistency and quality.
- Created a welcoming and engaging atmosphere that encouraged repeat business and customer loyalty.
- Trained new bartenders on recipes, bar operations, and customer service standards.
- Maintained cleanliness, organization, and compliance with health and safety regulations.
- Managed cash drawer and nightly deposits with 100% accuracy.
Education
Diploma -
Jurupa Valley High School
Skills
- Customer Service & Guest Relations
- Staff Training & Coaching
- Hiring & Onboarding
- Conflict Resolution
- Cash Handling & POS Systems
- Inventory & Merchandising
- Deep Cleaning & Sanitation
- Promotions & Upselling
- Reliability & Attention to Detail
- Time Management & Organization
Professional Highlights
- Promoted to Assistant Manager within two years due to leadership skills and consistent performance.
- Built and maintained strong, long-term relationships with clients and customers in multiple industries.
- Successfully balanced multiple priorities in high-pressure environments without compromising quality.
- Developed a reputation for being dependable, adaptable, and results-driven.
Timeline
Cashier
Pilot Flying J Travel Center
09.2025 - Current
Professional Cleaner
Rise and Shine Cleaning Services
02.2025 - Current
Cashier Specialist
Fast Break Mobil
04.2022 - 12.2023
Assistant Manager
G & M Oil / Chevron
04.2020 - 04.2022
Bartender
River Lounge
02.2013 - 08.2017
Diploma -
Jurupa Valley High School