Michelle Stelly
Opelousas,LA
Summary
Experienced customer service professional with 10+ years in the hospitality industry, seeking a customer experience specialist role with a local organization committed to exceptional guest satisfaction. Recognized for adaptability, communication, and a passion for exceeding expectations.
Overview
14
14
years of professional experience
Work History
Cashier
Benny’s Supermarket
05.2024 - Current
- Balance daily transactions on a computerized point-of-sale system.
- Ensure compliance with all safety regulations within the store environment.
- Issue receipts, refunds, credits or change due to customers.
- Maintain cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verify that customers were of legal age to purchase alcohol or tobacco products.
- Provide excellent customer service while promoting loyalty programs to increase sales potential.
- Deliver high level of customer service to patrons using active listening and engagement skills.
Pet Boarder / Co-owner
Ellen’s Pampered Paws
10.2011 - 12.2017
- Provided basic care for animals, including feeding, bathing, and grooming.
- Managed financial transactions and incoming revenue.
- Communicated effectively with pet owners to ensure customer satisfaction.
- Maintained a safe, clean, and organized environment for clients and animals.
- Monitored animal health and administered medication upon request.
- Updated social media platforms and created advertisements to promote the business.
Waitress
Vidrine’s Café & Steakhouse
06.2011 - 09.2014
- Greeted and served customers in a friendly, efficient manner.
- Took food and beverage orders accurately and delivered promptly.
- Maintained cleanliness and organization in the dining area.
- Handled cash and credit transactions, balancing register at shift end.
- Provided high-quality customer service, resolving issues to ensure guest satisfaction.
Education
Bachelor of Science - Petrolem Engineering
University of Louisiana at Lafayette
Skills
- Customer Service & Guest Relations
- Conflict Resolution
- Cash Handling & POS Systems
- Team Collaboration
- Communication & Interpersonal Skills
- Problem Solving & Adaptability
- Hospitality & Client Care
Timeline
Cashier
Benny’s Supermarket
05.2024 - Current
Pet Boarder / Co-owner
Ellen’s Pampered Paws
10.2011 - 12.2017
Waitress
Vidrine’s Café & Steakhouse
06.2011 - 09.2014
Bachelor of Science - Petrolem Engineering
University of Louisiana at Lafayette