Kristin Krueger
Las Vegas,NV
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
15
15
years of professional experience
Work History
Front Desk Supervisor
PawParazzi
Chatsworth, CA
11.2022 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Manager
Doggie Oasis Day Care
01.2019 - 11.2022
- Followed all pet care instructions, including dietary needs and medication regimens
- Safely maintained group play with groups of 40 or more dogs.
- Communicated effectively with clients by phone and text to determine appropriate pickup times
- Maintained clean and organized boarding areas to promote animal wellbeing
- Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided
- Maintained accurate directory of all personnel and phone extensions
- Trained and guided team members to maintain high productivity and performance metrics
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Backed up staff by assisting with difficult behavioral situations.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
Assistant Manager
Blk. Supply Inc.
01.2018 - 06.2019
- Manage clients personal information.
- inventory tracking and stock input.
- Handled scheduling to ensure proper staffing for high-volume shifts and seasonal promotions.
- Provided excellent customer service, driving membership loyalty and increasing customer satisfaction rates.
- Interacted with customers to determine needs and offer product or service solutions.
- Encouraged sales staff to cross-sell complementary products and services to customers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Dishwasher
Sunrise Senior Living
12.2017 - 05.2018
- Offered enthusiastic and personable service to all customers.
- Sanitized all kitchen equipment after each shift to prevent food borne illness.
- Chopped vegetables, seasoned meats and mixed cake batter ahead of time in preparation for each meal.
- Stocked and maintained cleanliness of stations.
- Loaded more than 20 glasses, silverware and dishes into dishwasher each shift, running average of 50 loads per day.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or silverware items used often by kitchen staff
Kids Club Attendant
24 Hour Fitness
08.2015 - 05.2016
- Encouraged children to be understanding of and patient with others.
- Meticulously sanitized toys and play equipment.
- Communicated openly with children's parents about daily activities and behaviors.
- Organized and engaged in recreational activities such as games and puzzles.
- Established a safe play environment for multiple children.
- Encouraged good behaviors using the positive reinforcement method.
- Provided one-on-one and peer group tutoring on core subjects for children aged 6 months to 12.
- Removed clutter, cleaned spills and sanitized toys to protect children from hazards and germs
- Completed and submitted attendance logs and accident reports each shift
Train Conductor/Manager
Grand Central Party Rental
01.2014 - 06.2015
- Determine staffing requirements and train new employees Plan store layouts or design displays.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Greet customers entering establishments.
- Sell tickets and other items to customers.
- Answer customers questions about merchandise and advise customers on merchandise selection.
- Clean display cases and shelves Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
- Answered average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Politely assisted customers in person and via telephone.
- Performed daily inspections on switches
Volunteer Police Explorer
Simi Valley Police Department
01.2010 - 01.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
Associate of Science - Psychology
Moorpark College
Moorpark, CA08.2021
High School Diploma -
Simi Valley High School
Simi Valley, CA05.2014
Skills
- People-oriented
- Friendly and likable
- Organized
- Self-motivated
- Calm under pressure
- Time management
- Customer service
- Excellent work ethic
- Motivated team player
Timeline
Front Desk Supervisor
PawParazzi
11.2022 - 11.2024
Manager
Doggie Oasis Day Care
01.2019 - 11.2022
Assistant Manager
Blk. Supply Inc.
01.2018 - 06.2019
Dishwasher
Sunrise Senior Living
12.2017 - 05.2018
Kids Club Attendant
24 Hour Fitness
08.2015 - 05.2016
Train Conductor/Manager
Grand Central Party Rental
01.2014 - 06.2015
Volunteer Police Explorer
Simi Valley Police Department
01.2010 - 01.2015
Associate of Science - Psychology
Moorpark College
High School Diploma -
Simi Valley High School