Kristin Lancaster

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Developed and maintained relationships with customers and suppliers through account development.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.

• Goals
• Help support the PSG, Solution Specialist Team
• This includes training both new sales hires as well as the Microsoft team within the PSG sector
• Working with leadership team to develop best practices for organization
• Encourage personal development within my team
• Personal Goals
• Drive Microsoft sales for PSG sales
• Focusing on building relationships with Government, Federal and Academic customers
• Guide inside and outside sales teams to sell Microsoft products more proficiently
• Tasked with meeting monthly, quarterly, and yearly sales goals.

• Drive Microsoft sales for company
• Focusing on building relationships with
• Government, Federal and Academic Customers
• Guide inside and outside sales teams to sell Microsoft products more proficiently
• Tasked with Meeting monthly, quarterly and yearly sales goals.

• Working strictly with Corporate (Large Enterprise) accounts with their
  Microsoft needs. Advanced knowledge in Microsoft licensing and how to
  guide customers into purchasing the correct licensing structures for their
  specific needs.
  • Maintain current Enterprise Agreements as well as Select Agreements.
  • Build new business through new EA contracts and Select contracts.
  • Advising customers on how to correctly purchase software, ensuring they
  are staying compliant as well as stay current on all new version releases

Technical Sales Rep III
• Software sales specialist in the small and medium business sector.
Assisted in building current territory and growing new business for the
states of Illinois, Indiana, and Iowa.
• Achieved a blended attainment of 102% for Q1 FY2014
• signed two net new Microsoft Enterprise Agreements in Q1 20141

• During my tenure, I had many different rolls including Hostess, Server and finally
• Bartender
• I moved up in positions as soon as i was of proper age
• My main objectives were maintaining customer satisfaction while growing sales through up-selling.