Kristin Martin
Orinda,CA
Summary
I pride myself for starting my career at the bottom and working in all areas to beome a leader. I am an amazing customer representative and i strive for a consistent and top notch approach. Very outgoing and drive for results in every aspect of my life.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Amazon delivery associate
DJID Logistics
10.2024 - Current
- Load van, organize, deliver packages in timely manner
Postal Clerk
USPS
03.2024 - 10.2024
- Load, sort and process packages
- Front window
- Customer service
Motor Vehicle Representative
DMV
04.2023 - 01.2024
- Key dl info which entailed knowledge of foreign documents, legal presence and residency
- Customer care every person every time
- Cash handling
- Photo
- In first 3 months was top producer with the fastest and most served
Customer Associate
Chevron Gas station
04.2022 - 04.2023
- Provide excellent customer service to every customer everytime
- Open and close registers
- Maintain inventory
- Always smiling and extremely personable
Delivery Driver
Amazon DSP
04.2018 - 02.2022
- Load van
- Organize packages
- Excellent time management
- Organized van
- Customer relations
- Teamwork with other driver
- I worked in Richmond ca and Fremont ca as well as Las Vegas NV
Assistant Store Manager
BevMo
06.2017 - 04.2018
- Trained and developed employees to achieve/exceed business targets on a consistent basis, making certain new hires were fully equipped with the knowledge and tools needed to perform effectively
- Leveraged active listening, diplomacy, and conflict resolution skills to settle employee disputes and resolve escalated customer issues, maximizing guest satisfaction
- Developed lasting customer relationships through building impactful rapport, exercising product knowledge, and seizing opportunities to cross-sell/upsell, maximizing customer retention and exceeding monthly sales goals
- Processed payroll for X+ employees using [type of platform/software], ensuring staff was paid correctly, on time, and with the proper tax withholdings/deductions
- Executed numerous opening and closing tasks such as arming/disarming the alarm system, balancing inventory levels, reconciling the cash drawer, and making sure all equipment was functioning properly
Assistant Manager
Toys "R" Us
08.2011 - 01.2017
- Oversaw multifaceted operations (customer service, sales, inventory, employee) for globally recognized leader in children's toys, ensuring workflow efficiency and customer satisfaction
- Built and coached a high-performing team (30+ employees) to achieve/exceed performance goals and maximize productivity
- Led truck and stock process by ensuring safe procedures and inventory accuracy to prevent product and sales loss due to inefficiencies
- Matured talent by providing coaching, mentoring, and evaluation to arrest negative behavior development and pipeline talent for advancement within the company
- Validated payroll expenditures for up to 50 employees through time card verification to limit fraud and ensure accuracy
Team Leader
Target
02.2001 - 08.2011
- Started as an overnight replenishment team member
- Promoted to Team Leader in 2003
- Mapped and set all from and back encaps for entire store
- Ran LOD shifts 3x week
- MVP in 2010
- Created a team and plan of having the evening shopper’s experience to be the same as the opening shoppers
- Managed 10 team members and trained ALL new hires
- Drove for results with a sense of urgency
- I believe my name is attracted to everything I touch and take pride in that
Education
Bachelor of Arts - Business and Human Resources
University of Phoenix
Skills
- Business/Operations Management
- Customer Service
- Retail Sales
- Merchandising
- Training & Development
- Leadership
- Time Management
- Guest Relations
- Interpersonal Skills
- Organization
- Inventory Control
- HR Management
- Scheduling
- Performance Evaluation
- Recruiting/Interviewing/Orientation
- Conflict Resolution
- Succession Planning
- Talent Acquisition
- Communication skills
- Phone etiquette
- Upselling
- Cashiering
- Sales
- Stocking
- Basic maths
- Cash handling
- Retail maths
- POS
- Performance Management
Certification
Driver's License
Personal Information
Willing To Relocate: Anywhere
Timeline
Amazon delivery associate
DJID Logistics
10.2024 - Current
Postal Clerk
USPS
03.2024 - 10.2024
Motor Vehicle Representative
DMV
04.2023 - 01.2024
Customer Associate
Chevron Gas station
04.2022 - 04.2023
Delivery Driver
Amazon DSP
04.2018 - 02.2022
Assistant Store Manager
BevMo
06.2017 - 04.2018
Assistant Manager
Toys "R" Us
08.2011 - 01.2017
Team Leader
Target
02.2001 - 08.2011
Bachelor of Arts - Business and Human Resources
University of Phoenix
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