Summary
Overview
Work History
Education
Skills
Professional References
Timeline
AdministrativeAssistant

Kristin Martinez

Madison

Summary

Detail-oriented Secretary with vast knowledge of legal administration, healthcare industry and general office management. Organized and efficient with the ability to learn new processes quickly.

Overview

20
20
years of professional experience

Work History

Administrative Assistant

PRP & Associates
10.2022 - Current
  • Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Compiled and filed returns with tax departments at local, state and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.

Administrative Assistant

Village Of Savoy, Illinois
08.2021 - Current
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Sorted and distributed office mail
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets and databases.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

High School Secretary

Champaign Unit 4 Schools
02.2019 - 08.2021
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
  • Drafted professional business memos, letters and marketing copy to support business objectives and growth.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Legal Secretary

Rincker Law, PLLC
01.2018 - 02.2019
  • Diligently edited legal correspondence for grammar and spelling.
  • Maintained calendar for managing partner, and associate attorneys.
  • Organized files for court proceedings.
  • Developed and maintained filing and retrieval systems.
  • Organized envelopes, postage and mail correspondence for all clients.
  • Received and placed telephone calls to clients and prospective clients.
  • Scheduled and made appointments for 3 attorneys.
  • Scheduled all appointments, appearances and briefings.
  • Filed documents with the courts on behalf of the attorney.

Claim Recovery Examiner

Blue Cross Blue Shield Of Illinois
03.2015 - 07.2017
  • Verified data integrity and accuracy.
  • Adjust Health Insurance claims for over-payment. 
  • Communicated with Doctor's offices, regarding over-payment. 
  • Maintained low inventory. 

Customer Advocate

Blue Cross Blue Shield Of Illinois
02.2008 - 03.2015
  • Attended monthly meetings to represent the interests and perspective of Blue Cross Blue Shield's customer base.
  • Documented customer concerns and inquiry resolutions in the computer system.
  • Researched and resolved account and service problems in a friendly and knowledgeable manner.
  • Answered as many as 80 calls each day focused on answering Benefit questions and resolving payment issues.
  • Listened to customers in an active and open manner in order to assess issues and provide accurate information.
  • Contacted outside providers on behalf of customers to help solve problems.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Claims Examiner

Blue Cross Blue Shield Of Illinois
08.2004 - 02.2008
  • Evaluated the accuracy and quality of data entered into the claims system. 
  • Processed health insurance claims for Durable Medical Equipment, Pre-Existing, Coordination of Benefits, and other various claims. 
  • Provided training/answering questions to the process claims department. 
  • Maintained a high level of production and quality.

Education

High School Diploma - undefined

Marion High School
Marion, Illinois
1998

Skills

  • Legal compliance
  • Document management
  • National Notary Association
  • Customer service
  • Spreadsheets
  • Administrative support
  • Litigation support
  • Confidentiality
  • Document preparation
  • Efficient multi-tasker
  • Proficient in Microsoft Office
  • Editing and proofreading
  • Executive calendars
  • Document filing

Professional References

Sam Smith

Fire Chief - Village of Savoy, IL

(217) 202-5710

Derrick Cooper

Principal - Urbana Middle School, Urbana, IL

(217) 384-3685

Elizabeth Johnston

Teacher - Memorial Middle School, Mentor, OH

(217) 649-5845

Cari Midkiff

Supervisor - Blue Cross Blue Shield, Danville, IL

(217) 898-5261

Timeline

Administrative Assistant

PRP & Associates
10.2022 - Current

Administrative Assistant

Village Of Savoy, Illinois
08.2021 - Current

High School Secretary

Champaign Unit 4 Schools
02.2019 - 08.2021

Legal Secretary

Rincker Law, PLLC
01.2018 - 02.2019

Claim Recovery Examiner

Blue Cross Blue Shield Of Illinois
03.2015 - 07.2017

Customer Advocate

Blue Cross Blue Shield Of Illinois
02.2008 - 03.2015

Claims Examiner

Blue Cross Blue Shield Of Illinois
08.2004 - 02.2008

High School Diploma - undefined

Marion High School

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