Kristin Martinez
Lewis Center,Ohio
Summary
Diligent with solid background in managing cashier operations and providing excellent customer service. Effectively trained and supervised cashier teams, ensuring smooth transactions and handling customer inquiries. Demonstrated expertise in cash handling and maintaining accurate financial records.
Overview
5
5
years of professional experience
Work History
Head Cashier/ Warehouse
Ohio Thrift
08.2020 - 01.2023
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Trained new cashiers on register systems and customer service protocols.
- Resolved customer inquiries and complaints, enhancing overall satisfaction during transactions.
- Monitored inventory levels at point of sale, assisting in stock replenishment decisions.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Assistant Manager, Customer Service
Family Video
05.2020 - 08.2020
- Supervised daily operations and ensured adherence to company policies and procedures.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Increased sales by providing exceptional customer service and product knowledge.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained new employees.
Customer Service Representative/ Key Holder
PetSuites Of America LLC
08.2017 - 12.2018
- Delivered exceptional customer service, ensuring client satisfaction and fostering loyalty.
- Resolved customer inquiries efficiently through various communication channels, enhancing overall service experience.
- Maintained accurate filing systems for client records and appointment schedules.
- Assisted in training new staff on procedures and customer service protocols.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
Education
High School Diploma -
Olentangy High School
Lewis Center, Ohio01.2014
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Team leadership
- Telephone skills
- Organization skills
- Data entry
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Head Cashier/ Warehouse
Ohio Thrift
08.2020 - 01.2023
Assistant Manager, Customer Service
Family Video
05.2020 - 08.2020
Customer Service Representative/ Key Holder
PetSuites Of America LLC
08.2017 - 12.2018
High School Diploma -
Olentangy High School
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