Summary
Overview
Work History
Education
Skills
Timeline
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Kristin McCasland

Arlington ,OH

Summary

Dynamic professional with a strong work ethic and integrity, experienced at Red Devil Pizza and Drive-thru. Proven ability to enhance customer relations and manage cash effectively. Skilled in team collaboration and conflict resolution, consistently achieving high standards of service and fostering positive environments for both customers and colleagues.

Overview

2020
2020
years of professional experience

Work History

Cashier/Cook

Red Devil Pizza and Drive-thru
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Server

Buffalo Wild Wings
08.2017 - 03.2019
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Production Line Worker

GVS
04.2013 - 12.2018
  • Followed safety protocols to prevent accidents and injuries to self and colleagues.
  • Followed instructions to make products in line with customer specifications.
  • Collaborated with other production workers to achieve smooth running of production line.
  • Boxed, labeled, and transported items to support assembly operations.
  • Consistently met or exceeded daily performance metrics, showcasing dedication to company objectives and personal growth as an employee.
  • Inspected extruded product for appearance and size defects according to specifications.
  • Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Optimized workflow by adapting quickly to changes in production schedules or job assignments as needed.

Therapeutic Program Worker

Blanchard Valley Residential Center
05.2006 - 09.2010
  • Developed strong rapport with patients and their families through open communication channels to foster trust and collaboration in the therapeutic process.
  • Evaluated effectiveness of implemented therapeutic approaches recommending changes when necessary.
  • Maintained strict confidentiality of patient information adhering to HIPAA guidelines and organizational policies.
  • Partnered with community organizations to provide additional resources for individuals participating in therapeutic programs.
  • Supported patients in achieving personal milestones by providing ongoing encouragement, guidance, and reinforcement throughout their therapeutic journey.
  • Implemented appropriate behavioral management techniques when necessary to maintain a positive atmosphere conducive to learning new skills.

Education

College Prep Studies - Fine Arts

Bowling Green State University
Bowling Green, OH
05.2004

Skills

  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Team collaboration
  • Customer relations
  • Cash management
  • Conflict resolution
  • Staff training

Timeline

Server

Buffalo Wild Wings
08.2017 - 03.2019

Production Line Worker

GVS
04.2013 - 12.2018

Therapeutic Program Worker

Blanchard Valley Residential Center
05.2006 - 09.2010

Cashier/Cook

Red Devil Pizza and Drive-thru

College Prep Studies - Fine Arts

Bowling Green State University

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Kristin McCasland