Kristin Mika
Luling,TX
Summary
Experienced Office Management optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leadership experience in administrative positions. Well-versed in industry practices and procedures. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Office Manager
Texan Eye, P.A.
02.2019 - Current
- Oversee office inventory activities by ordering and receiving supplies.
- Coordinate special projects and manage schedules.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruit, interview and hire employees while implementing a mentoring program to promote positive feedback and engagement.
- Deliver performance reviews and recommend additional training or advancements.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
- Schedule staffing for all three locations by creating employee schedules and monitoring call-outs.
- Open and close our central location.
- Assist the Clinical Operations Director as needed.
Ophthalmic Medical Scribe
Texan Eye, P.A.
03.2006 - 02.2019
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through their schedules in a fast-paced, stressful environment.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Responded to patient inquiries to provide information and resolve issues and concerns.
Medical Front Office Supervisor
Texan Eye, P.A.
09.2003 - 03.2006
- Oversaw appointment scheduling for both clients and personnel.
- Built highly-efficient team through ongoing coaching and professional development opportunities.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews.
Ophthalmic Assistant
Texan Eye, P.A.
07.1999 - 03.2006
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Explained pre- and post-operative procedures to patients.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
Education
High School Diploma -
Luling High School
Luling, TX05.1998
Skills
- Excellent Multitasking Abilities
- Project Management
- Customer Relations
- Human Resources
- Workflow Planning
- Workflow Optimization
- Training and Development
- Performance Improvement
- Cash Flow and Reconciliation
- Conflict Management
Certification
- COA - Certified Ophthalmic Assistant- 06/06/2003
- OSC-Ophthalmic Scribe Certification- 06/04/2015
Timeline
Office Manager
Texan Eye, P.A.
02.2019 - Current
Ophthalmic Medical Scribe
Texan Eye, P.A.
03.2006 - 02.2019
Medical Front Office Supervisor
Texan Eye, P.A.
09.2003 - 03.2006
Ophthalmic Assistant
Texan Eye, P.A.
07.1999 - 03.2006
High School Diploma -
Luling High School
- COA - Certified Ophthalmic Assistant- 06/06/2003
- OSC-Ophthalmic Scribe Certification- 06/04/2015
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